Our Mission at Pinnacle Home Care is "Changing lives through the art of the experience"!! Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by home health professionals who are passionate about delivering exceptional, quality care to the communities that we serve. We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold. Human service can never be successful without dedication, just as dedication cannot be realized without passion.
- Award-winning – “Top places to work 2020, 2021 & 2022” “Healthcare workplace Innovator” “Top 100 Agency Home Care Elite”
- Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
- Competitive rates and benefits, 6 paid holidays, matching 401K.
- Comprehensive and ongoing training plus growth opportunities, we have great Coffee too!
As our Central Intake Coordinator, you will be responsible for receiving and managing accurate and timely centralized referrals’ processing and follow-up communications within the target goal of 24 hours from the date/time received, following the company’s Standard Operating Procedures and Industry Best Practices.
Responsibilities:
- Demonstrates, supports, and adheres to company values as an intrinsic part of the team’s daily collaboration efforts: Beyond Expectation, Attitude, Integrity, Culture of Discipline, and Appreciation.
- Protects the confidentiality of patient and organization information through effective controls and direct supervision of operations
- Receive, review, and process Central Intake referral requests with precision, attention to detail, and accuracy, in an expedited/timely manner, daily.
- Possess organizational skills with the ability to effectively prioritize and complete all duties, tasks, and responsibilities of the Central Intake Team in accordance with the Department’s Standard Operating Procedures.
- Proficient in using computers for data entry; must have knowledge of Microsoft Excel, Word, and Adobe Acrobat ProDC, and experience of working with database management.
- Possess a level of patience, and a pleasant demeanor essentially, with a high level of problem-solving skills.
- Detailed oriented with the ability to multi-task; flexibility and agility to accommodate daily fluctuations and volume surges. Adaptability to accommodate business needs as the company growth may require.
- Track individual key performance indicators, daily.
- Participating in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development
- Cross-Train and collaborate to support other Central Operations Teams with Special Projects
- Additional Duties/Tasks may apply as the business needs of the company evolve.
Skills:
- Accountability
- Adaptability
- Analytical Skills
- Coaching/Mentoring
- Communication: Verbal & Written
- Conflict Resolution
- Emotional Intelligence
- Initiative
- Multi-Tasking
- Organizational Skills
- Professionalism
- Strong Customer Service Acumen
- Team Building
- Technical Skills
- Medical Terminology
- HCPCS, CPT, ICD Coding
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.