Intake Coordinator jobs in Knoxville, TN

Location: Evolve Bradford Health Services

About the Job:

Evolve Bradford Health Services is seeking an experienced Intake Coordinator to join our team at Bradford Health Services. The Intake Coordinator plays a crucial role as the single point of entry for in-patient intake, ensuring seamless admission processes and providing essential support to patients and their families.

Roles and Responsibilities:

• Conduct pre-admission screenings and schedule assessments promptly.
• Collaborate closely with the business office, nursing, clinical staff, and external parties to ensure timely patient admissions.
• Refer inquiries to appropriate agencies and community resources when facility assistance or admission is not suitable.
• Provide information and referral services for both internal and external customers.
• Interview patients, family members, and/or collateral sources to ensure intake criteria are met, reviewing prospective admissions against approved criteria, policies, and procedures.
• Present clinical information to a member of the medical staff for approval of intake.
• Provide crisis intervention services if required.
• Verify insurance coverage upon intake and ensure accurate documentation of all admissions processes.
• Maintain ongoing communication with referral sources regarding the status of referred patients and provide education about available services.
• Provide clerical support to admissions processes, including collating admission folders, auditing patient charts, and monitoring patients in internal waiting areas.

Education/Experience Requirements:

• High school diploma or equivalent required; Bachelor’s degree in social work, psychology, counseling, or related field preferred.
• Minimum of one year of experience in healthcare admissions, preferably in mental health or substance abuse settings.
• Experience in patient assessment, referral, treatment planning, and communication with external review organizations or similar entities.

Why Evolve Bradford Health Services?

Evolve Bradford Health Services offers a comprehensive benefits plan and competitive salary commensurate with experience and qualifications. We are committed to creating an inclusive and diverse workplace and encourage veterans and military spouses to apply. Evolve Bradford Health Services is an equal opportunity employer.