Intake Coordinator jobs in Macon, GA

Program: Supportive Services for Veteran Families

Position: Intake / Data Entry Coordinator

Reports to: Program Director

FLSA Status: Non-Exempt

The Intake / Data Entry Coordinator for the Supportive Services for Veteran Families (SSVF) Program is the first contact between veterans and available SSVF services. The Intake Coordinator will 1) determine the eligibility of those veterans who seek assistance by completing the screening forms during the initial interview; 2) process and prepare preliminary assessments of all very low income veteran families referred to the SSVF Program; 3) make appropriate referrals to all community partners and resource providers for crisis intervention and short term housing stabilization; 4) complete a screening over the phone and an assign eligible participants to the applicable case manager; 5) enter enrolled clients into the Georgia Homeless Management Information System (HMIS); 6) update and maintain all Excel spreadsheets or client trackers; 7) and conduct both street and shelter outreach in the community as needed.

This position requires an Associate’s Degree or college education in Social Work, Human Services, or related field, and at least two years of experience working with veterans and/or special populations. Must have knowledge of customer service skills; previous telephone system experience and proficient computer skills; well organized, self-starter, and able to work as a member of a team.

• The ability to work independently and solve problems creatively.

• Superior written and oral communication skills.

• Appropriate and professional telephone communication skills.

• Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his/her request.

• Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities.

• Demonstrate initiative and strive to continually improve process and relationships.

• Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines.

• Plan and organize work effectively and ensure its completion.

• The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs.

• Ability to remain non-judgmental, empathetic, and respectful of the homeless veterans we serve.

• Experience with the Georgia HMIS is preferred, but not required.

• Screen clients for SSVF program entrance by phone interview.

• Complete the Eligibility Screening Disposition Form (Category 1) for clients (a) confirming a very low-income Veteran family’s eligibility for supportive services; and (b) documenting the eligibility of persons applying for SSVF homelessness prevention assistance.

• Screen and verify eligibility requirements for SSVF homeless veteran’s assistance.

• Apply SSVF Program eligibility requirements for the SSVF Program.

• Assist clients with crisis intervention and short term housing stabilization which includes aiding clients with accessing emergency shelters/transitional housing, and supportive services to best/address the client’s immediate crisis needs in both rural and urban communities.

• Understand the barriers that clients in both urban and rural areas face and how to best serve clients in both of these areas.

• Refer clients who do not qualify for the SSVF program to other mainstream services for assistance, or to other housing stabilization programs in their service area when they do not meet SSVF eligibility.

• Understand and apply the Presumptive eligibility criteria and eligible document requirements to use for the Presumptive eligibility status during intake such as HINQ, VA ID Cards, and SOS.

• Track clients who are screened but not eligible for the SSVF Program.

• Implement the Housing First Model during assessment of clients.

• Maintain an intake log of all those who request assistance and also complete a screening.

• Maintain client intake screening forms.

• Maintain client databases including personal information.

• Data entry into the HMIS system ensuring accuracy and completeness of all data entered.

• Communicate to potential participants the process of the SSVF program and required documentation to proceed with program participation.

• Participate in all appropriate staff, supervision, and training meetings.

• Assumes other duties as assigned by the SSVF Program Director and Senior Management.

Ability to read, analyze, and interpret, common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write communications and memorandums that conform to prescribe style and format.

American with Disabilities Specifications:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust or focus.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions. The noise level in the work environment is usually moderate.