Intake Coordinator jobs in New Britain, CT

GENERAL STATEMENT OF RESPONSIBILITIES:

The Morris House Intake Coordinator is responsible for screening, coordinating, and scheduling all admissions for the program. They are the primary contact for all potential admissions to the program, other community providers, and referral sources. They are responsible for completing the admission process and initial orientation for all new residents. The Intake Coordinator will work with the Case Managers to help individuals engaged in the Morris House Program to achieve their recovery and transitional goals. The Intake Coordinator generally carries a light caseload of residents and in that role serves as the residents’ primary Case Manager. The Intake Coordinator will work with the Case Managers to maintain the building and ensure daily overall operation. This position requires flexibility with schedule and may include evening or weekend hours.

EXAMPLES OF RESPONSIBILITIES:

• Complete prescreening of potential admissions, present to Program Manager and team for review and manage the waitlist of accepted residents.
• Schedule incoming residents for admission, collaborating with Medication- Assisted Treatment Programs to ensure medications are available to resident at intake, any other providers involved in resident’s care and connecting residents with transportation to the program.
• Complete intake process and orientation to the program for all incoming admissions. Responsible for completion of paperwork associated with these tasks.
• Develop effective networking relationships with outside contractors, referral sources and community agencies. Engage in ongoing marketing of programs and represent the agency at community events and meetings as assigned by Management.
• Provide written documentation on resident’s status to clients, referral sources, Department of Corrections, Court Support Services, Department of Children & Families, Employers, Housing programs, etc.
• Collaborate with the Case Managers in the development and implementation of treatment plans, treatment plan reviews, weekly notes, and discharge/continuing care plans within the contractual, funding and licensing timelines.
• Facilitate psycho-educational groups and provide individual support where needed.
• Assist with the day-to-day residential component of the program. Including supervising smoke breaks, supervised drug screening, supervision of Self- Administration of Medication, chore assignments, room searches, and transportation.
• Participate in supervision, team meetings, rounds, agency committees and work groups as assigned by management. May be required to participate in trainings (both on site and off site) as determined by the Director of Residential Services and/or Vice President of Adult Services.
• Provide coverage for coworkers during time off and to help ensure required residential staffing levels are met at all times.
• Complete other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to develop positive working relationships with our clients. Must have the ability to maintain the utmost confidentiality of both agency and client matters, including knowledge of how to treat under HIPAA and 42 CFR regulations.

Must demonstrate computer competency in Windows and Outlook with ability to quickly learn and accurately maintain agency-specific electronic files. Must display willingness and ability to adapt to new situations and challenges. Must consistently maintain a pleasant, professional attitude. Must demonstrate an ability to exercise exceptional judgment and deliver meet high standards of customer service. Must exhibit initiative and accept accountability for tasks. Must demonstrate and ability and willingness to work a flexible schedule, including coverage for co-workers during vacations, illness. Including day, evening and weekend hours as needed. Must be able to work mandated shifts due to staff shortage, weather, or emergent events.

EDUCATION / EXPERIENCE:

Associate degree with experience in the field of substance use and dual diagnosis or Certification as a Recovery Support Specialist (RSS). Candidate must be flexible, with a high degree of motivation, exercise good judgment, and be able to work independently. Solid computer skills are required.

Training preferred on the following topics: Treatment Criteria for Addictive, Substance-Related, and Co-Occurring Conditions (ASAM), Co-occurring disorders, including prevalence, signs/symptoms, assessment, treatment and the impact of one’s own attitudes/beliefs on the delivery of services and the use of naloxone in response to an opioid overdose.

This is not a remote position. Position is based in Waterbury, CT