Intake Support Coordinator
Position Summary:
The Intake Support Coordinator acts as a versatile resource for the Operational team in the support and development of a variety of cross-functional processes and services which includes but not limited to coverage of operator customer calls, greeting clients, data entry/document indexing and support of our intake area in day-to-day activities. Role supports research and testing support for Intake refinements and enhancements. Supports the elements in the organization that are consistent with meeting/exceeding the expectations of our customers as defined in our mission statement.
Position Responsibilities:
- Support scanning of documents to our external vendor.
- Support outbound mailings requests.
- Support inbound mail handling processes to provide team support.
- Research and respond to internal and external customer referrals and inquiries.
- Support business improvement activities for the Intake Area, including working and testing with our scanning vendor on enhancement.
- Support data entry and indexing of claims and documentation.
- Coordinate resolution to returned mail.
- Provide testing/research support related to special projects initiated through business improvement initiatives.
- Service Operator calls and greet on site customers/external vendors.
- Maintain and develop documentation for all operational support policy and procedures.
- Seek to determine areas for workflow improvement by evaluating all source material and offer recommendations for improvement and automation.
- Complete other projects and duties as assigned.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Position Qualifications:
Required
- HS Diploma or equivalent experience
Skills, Knowledge and Abilities
- Excellent oral and written communication skills
- Exceptional customer service, and interpersonal skills
- Effective problem-solving and influencing skills
- Strong attention to detail
- Strong organizational, self-motivation, and decision-making skills
- Proficiency using Microsoft programs (Word, Excel, PowerPoint)
- Ability to manage multiple priorities in a fast-paced environment
- Ability to work independently and collaboratively, as needed
MedCost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
MedCost participates in the Electronic Verification system (E-Verify) to electronically verify the work authorization of newly-hired employees. E-Verify is an internet-based program that compares information from an employee's Form I-9 to data contained in the federal records of the Social Security Administration and the Department of Homeland Security to confirm employment eligibility. MedCost does not use E-Verify to pre-screen job applicants