Intake Services Representative - Home Care coordinates and facilitates the intake process for home care patients. Provides information about home care services, eligibility criteria, and policies to patients and families. Being an Intake Services Representative - Home Care utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. Responds to questions and resolves issues to ensure customer satisfaction. Additionally, Intake Services Representative - Home Care requires a high school diploma or equivalent. Typically reports to a manager or head of a unit/department. The Intake Services Representative - Home Care works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Intake Services Representative - Home Care typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Provide direct care to patients in their home, assisting with activities of daily living
- Assist with personal hygiene, including bathing, grooming, and dressing
- Monitor and report any changes or concerns to the appropriate healthcare provider
- Assist with mobility and transfers, including safely lifting and positioning patients
- Perform light housekeeping duties, such as cleaning and laundry
- Prepare meals and assist with feeding if necessary
- Provide companionship and emotional support to patients
- Follow care plans and maintain accurate medical documentation
Qualifications:
- Valid certification as a Home Health Aide or equivalent training/experience
- Previous experience in home healthcare or a related field is preferred
- Strong communication skills, both verbal and written
- Compassionate and patient-centered approach to caregiving
- Ability to work independently and follow instructions accurately
- Flexibility to adapt to changing schedules or patient needs
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by their supervisor.
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Expected hours: 35 per week
Benefits:
Medical specialties:
Standard shift:
Weekly schedule:
Work setting:
Work Location: In person
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