Intake Services Representative - Home Care jobs in Everett, WA

Right at Home Snohomish County is looking for the right person, someone who has the right approach, does the right stuff, and keeps the right mission in mind.  In other words,  a stellar Outside Sales Representative who has the following attributes:  Verbal Communication, Creativity, Organization, Listening, Likability, Tenacity, Energy, and Inspirational/Influential. 

They will be responsible for promoting sales and working to continue creating a positive identity for the company through promotional material and personal visits and gaining relationships with community partners.  The Outside Sales Representative is responsible for increasing care hours, developing a profitable referral source pipeline, and gaining market share. The OSR will be responsible for following a sales and marketing plan and conduct market analysis reporting to the owners.   

We are looking for a team player, someone who has our same Core Values and wants to make a difference in the community by serving clients in the Snohomish County community.  A person who wants to have fun with our team as well as has a servant heart to make a difference and treats others how they want to be treated.   

Salary is commensurate with experience and our range is $29 - $35 per hour, bonus plan on reaching our target hours.   

Are you a person who can get behind a company philosophy, can really appreciate serving our clients, and wants to make us the premier home care agency for 2024 and beyond, then please apply below – we need you!

Hours

Monday to Friday 8.30am to 5pm (half hour for lunch), flexible to work evenings and weekends as needed.

Pay Range

From $29 to $35 per hour depending on experience.

 Why you’ll LOVE being on the Right at Home Team

• Paid weekly.
• TapCheck same day pay available
• Paid sick time (1 hour for every 40 hours worked)
• Paid Time Off (after 90 days accrues 1.6 hours per full 40 hours worked in a week).
• 6 paid public holidays (when they fall within the working week)
• Life Executive Medical plans/Supplemental Health plans
• Use of Company car in work time
• Company tablet/laptop
• Company phone app access
• Employee Discount Program
• A fun and supportive Team

JOB SUMMARY

The Outside Sales Representative is responsible for promoting sales and creating a positive identity for the company through promotional material and personal visits. The Outside Sales Representative is responsible for increasing care hours, developing a profitable referral source pipeline, and gaining market share. The OSR will be responsible for following a sales and marketing plan and conduct market analysis reporting to the owner. The core competencies for an Outside Sales Representative are: Verbal Communication, Creativity, Organization, Listening, Likability, Tenacity, Energy, and Inspirational/Influential.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

·        Communicates effectively 1:1 and in group settings.

·        Easily articulates the vision and standards.

·        Keeps team and referral sources informed.

·        Communicates information on market share strategy to team.

·        Strong networking skills

CREATIVITY

·        Generates new solutions to problems or suggests innovative improvements to current processes.

·        Creates RAH branded/approved promotional material as needed.

·        Investigates competitive landscape and identifies opportunities to gain market share.

·        Monitors social media for RAH including website to create engaging and meaningful posts.

·        Monitors HCP, Home Care Pulse for Client and caregiver satisfaction and works with the team to creatively fix lower scores.

ORGANIZATION

·        Pre-plans weekly sales activities.

·        Categorizes referral sources by profitability.

·        Maintains up-to-date competitive files, charges and pay rates.

·        Maintains all sales activity in the Customer Relationship Manager database as well as KPIs documenting all activities in CRM.

·        Maximizes efficiency and cost effectiveness in daily activities.

·        Able to take inquiry calls by following up with new leads with the ultimate goal of scheduling assessments and gain new clients for market share.

·        Responsible for weekly follow up for the prior weeks visits and events.

LISTENING

·        Tunes in to the opinions, feelings and needs of people.

·        Understands the impact of one’s behavior on others and is patient and empathetic.

·        Lets others speak and actively listens to address specific needs.

LIKEABILITY

·        Builds and maintains trusting relationships with all stakeholders.

·        Builds referral pipeline by nurturing genuine relationships. 

·        Exhibits friendliness, sense of humor, genuineness and a caring nature.

·        Even when frustrated, treats people with respect.

TENACITY

·        Is energized by developing and meeting annual sales goals.

·        Establishes new sales opportunities.

·        Passionately strives to achieve positive results.

·        Conveys strong need to win.

·        Has a reputation for not giving up.

·        Continuously asks for the business.

·        Leverages competitive environment to gain market share.

ENERGY

·        Presents ideas and data, which outline new service opportunities and sales potential.

·        Represents the agency in the community, at intakes and professional organizations. 

·        Exhibits dynamism, enthusiasm, charisma, excitement and a positive “can do” attitude.

·        Participates in educational opportunities in healthcare.

INSPIRATIONAL/INFLUENTIAL

·        Coordinates sales activity with all office staff to ensure appropriate follow-up.

·        Is highly knowledgeable in the agency service lines, service fees and client base.

·        Proposes services and institutes contractual agreements with clients.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

•       High school graduate or equivalent with two years of marketing/sales experience. 

•       Basic office and computer skills and organizational abilities including Canva, CRM, Teams, Microsoft Planner and other office tools.

•       Excellent interpersonal relations abilities. Excellent telephone skills.

•       Knowledge of common medical terminology. 

•       Able to work independently, demonstrating sound judgment. 

•       Read, write, speak and understand English as needed for the job. 

•       Be available as required for activities outside normal business hours, including evenings and weekends.

WORKING ENVIRONMENT

·        Works primarily out of the local office and in the agency territory.

·        Use of company car, tablet/laptop and phone app.