Intake Services Representative - Home Care jobs in Indianapolis, IN

About Us:

At Prospect Home Care, we are dedicated to providing compassionate and high-quality care to our clients and their families. As a leading provider of home care services, we are committed to ensuring that our clients receive the support and assistance they need to live comfortably and independently in their own homes.

Job Description:

We are currently seeking a Front Desk Intake Specialist to join our team. The ideal candidate will be responsible for managing phone and email correspondence, reviewing and adjusting schedules, facilitating communication with clients and caregivers, and conducting intake interviews with new clients and families. Additionally, the Front Desk Intake Specialist will be responsible for importing leads, conducting cold calls, and facilitating the onboarding process for new clients and caregivers.

Responsibilities:

- Manage phone and email correspondence, promptly responding to inquiries, forwarding calls and emails, and updating schedules as needed.

- Review and adjust the daily schedule to ensure proper client and caregiver coverage.

- Facilitate communication with clients and/or caregivers to address concerns, promptly informing and escalating major issues to management when necessary.

- Import leads from job boards and create cold call lists for outreach.

- Conduct initial intake interviews with new clients and families to assess needs and eligibility for services.

- Input new client referrals and document records effectively.

- Send client informational packages and conduct introductions to Prospect Home Care services.

- Send out welcome packages and employee handbooks to new hires.

- Facilitate the processing of new caregiver applications and client onboarding procedures, ensuring thorough completion, verification, and proper filing of all documents.

- Download and organize NOA documents into designated areas for record-keeping.

- Provide administrative support to the team as needed.

- Maintain confidentiality of client information at all times.

- Ensure compliance with all relevant regulations and guidelines.

Experience:
- Previous experience in project coordination, personal assistant, clerical, or medical office roles is preferred
- Familiarity with medical receptionist or front desk duties is a plus
- Strong organizational skills and attention to detail
- Proficient in data entry and basic computer skills
- Excellent communication skills, both written and verbal
- Ability to multitask and prioritize tasks effectively

If you are looking for a challenging and rewarding position in a dynamic healthcare environment, and If you are passionate about making a difference in the lives of others and have the skills and qualifications required for this position, we encourage you to apply today!

Please note that this position does not require any specific medical training or certifications.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Indianapolis, IN 46240: Relocate before starting work (Required)

Work Location: In person