Intake Services Representative - Home Care coordinates and facilitates the intake process for home care patients. Provides information about home care services, eligibility criteria, and policies to patients and families. Being an Intake Services Representative - Home Care utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. Responds to questions and resolves issues to ensure customer satisfaction. Additionally, Intake Services Representative - Home Care requires a high school diploma or equivalent. Typically reports to a manager or head of a unit/department. The Intake Services Representative - Home Care works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Intake Services Representative - Home Care typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Provide care management services to individuals and families in need
- Conduct assessments to determine the needs and goals of clients
- Develop and implement care plans based on client needs and available resources
- Coordinate and monitor services provided by other professionals and agencies
- Advocate for clients and ensure their rights are protected
- Provide support and guidance to clients in navigating healthcare, social services, and other systems
- Utilize motivational interviewing techniques to empower clients to make positive changes in their lives
- Supervise and mentor junior care management staff
Requirements:
- Bachelor's degree in a related field (e.g., social work, psychology, nursing)
- Experience in care management, child welfare, or related fields preferred
- Knowledge of Medicare, Section 8, childcare, workforce development, or relevant programs
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Excellent organizational and time management skills
Benefits:
- Competitive salary based on experience
- Retirement plan options
We are seeking a compassionate and dedicated Care Manager to join our team. As a Care Manager, you will play a vital role in assisting individuals and families in accessing the services they need to thrive. If you have a passion for helping others and making a positive impact in the community, we encourage you to apply.
Job Type: Full-time
Pay: $41,826.99 - $50,372.29 per year
Benefits:
Schedule:
Work Location: In person
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