Intake Services Representative - Home Care jobs in Newark, NJ

Gratitude Homecare of New Jersey is a locally-owned and operated home care agency. We are a company of dedicated professionals who provide high-quality services to our clients in their own homes. Our goal is to make life easier for each and every person we serve. We are growing, and we are looking for compassionate, and dedicated people to join our team!

Benefits: 

• 401k with matching
• Paid Time Off

Job Summary: An Intake Coordinator is an essential role at a HCSF. An Intake Coordinator is responsible for taking all new prospects' calls, registering, and preparing information necessary to start services for all clients. They guide new clients through the intake process, up until the start of care. They make appointments with clients in the field as needed. They also answer questions related to services. 

Salary based on experience

Organizational Relationship: Reports to the Director of Business Development
Occupational Exposure Category: C: No exposure to blood borne pathogens
Qualifications:
College Graduate, minimum Associate's Degree
Preferred 1 year recent experience as an intake coordinator or some sales experience in home care or other healthcare related
field

Preferred knowledge of Long Term Care Insurance 
Ability multi-task and a propensity for working with and helping people
Must have a criminal background check

Responsibilities: 

• Respond to all incoming prospect phone calls
• Respond to all incoming website inquiries and other web-based inquiries for new services 
• Onboard all prospects, including collecting compliance documents needed in order to create files for clients
• Utilize CRM programs to manage referrals 
• Must be willing to travel to meet with clients and colleagues as needed (about 20% of job)
• Coordinate all administrative aspects of LTC policies
• Coordinates all aspects of the intake process with the office team
• Must have excellent communication skills, both verbal and written
• Must be in line with company's Core Values and Mission Statement 

Functional Abilities:
Is able to carry bundles upstairs weighing up to 10 pounds
Must be able to stoop and bend
Must be able to hear and effectively communicate in English

Must have good communication skills, both written and spoken

SPECIAL SKILLS/CERTIFICATIONS REQUIRED: None
SPECIAL EQUIPMENT TO BE OPERATED: Computer, office equipment (phone, fax, copier, tablet,
etc)
SPECIAL EMPLOYER POLICIES OR LIMITATIONS TO BE REQUIRED: None

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.