Intake Services Representative - Home Care coordinates and facilitates the intake process for home care patients. Provides information about home care services, eligibility criteria, and policies to patients and families. Being an Intake Services Representative - Home Care utilizes health record management and other software to process the flow of documentation required to schedule and deliver services to patients. Responds to questions and resolves issues to ensure customer satisfaction. Additionally, Intake Services Representative - Home Care requires a high school diploma or equivalent. Typically reports to a manager or head of a unit/department. The Intake Services Representative - Home Care works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Intake Services Representative - Home Care typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Join our Team and Elevate the Human Spirit
Do you love helping others? Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking for a career that offers competitive pay, a generous benefits package, and the opportunity to make a difference in the life of others? If so…Comfort Keepers is the place for you!
Comfort Keepers is seeking a dedicated, experienced Homecare Services Coordinator (HSC) for our Fox Chapel office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. As a Homecare Services Coordinator (HSC)you will work with a network of caring professionals that helps Comfort Keepers deliver one-on-one care that enhances the quality of life of our clients and their families.
Job Summary:
The Homecare Services Coordinator (HSC), in conjunction with the office support team, is responsible for managing the client experience from their first visit through the continuity of their care. The role of the HSC begins in the office, where you will assist in developing and monitoring ongoing caregiver and client relationships through the proactive management of the client schedule. This will include selecting and distributing work among our caregiver staff based on skills, performance and the overall needs of the client. In addition, the HSC will facilitate communication between the caregiver and the client, ensuring that all client needs are met through the delivery of quality care, as well as identifying and resolving potential client issues that may arise. Finally, the HSC will work to ensure that the office has adequate staffing levels and availability to service potential clients.
Job Requirements:
Outstanding Job Benefits:
Position Physical Demands:
Walking, sitting, and standing. Extended time at a computer work screen and on the telephone. Office and fieldwork both required.
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An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
Schedule:
License/Certification:
Work Location: In person
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