Intake Services Representative - Home Care jobs in San Diego, CA

Pacific Point Health Care Services is part of a multi-state corporation that is in the midst of an exciting growth phase. Join our team and take advantage of the opportunity to advance your career with a leading healthcare provider.

As a clinically owned healthcare agency, it is our goal to have a positive impact on the lives of our patients, their families, and our employees. Pacific Point Health Care believes that our services can only be as good as the staff that is providing them. Therefore, we are committed to supporting our staff while at the same time promoting exceptional healthcare services for the benefit of all our patients.

We care deeply for our staff and we show that in multiple ways such as
-Flexible Scheduling
-Competitive Compensation
-Benefits Packages
-401(k)
-FSA
-Paid Time Off
-Employee Referral Program
-Mileage Reimbursement
-Positive Work Environment

Job Title/Position: Intake/Scheduling Coordinator

Reports To: Executive Director/Administrator

JOB DESCRIPTION SUMMARY: The Intake/Scheduling Coordinator is responsible for the day-to-day management of scheduling and assigning Agency’s patients to the appropriate professional clinicians to maximize patient care and efficient utilization of clinical staff. The Intake/Scheduling Coordinator is also responsible for all aspects of the patient intake process including: establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and processing insurance verification and authorizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Compile the daily schedules of clinical staff with the direction of the EMR assigns Agency clinicians to patients.
• Works with professional clinicians in developing the plan for patient frequency of visits that are clinically appropriate for the Patient.
• Proactively plans and assign patients to clinical staff based on close proximity and staff availability.
• Assists Agency personnel in care coordination of Patient/client services.
• Responsible for the admission and insurance eligibility of incoming patients
• Responsible for obtaining documentation to stay in compliance with company state/standards.
• Assists with orders management/DME and patient satisfaction surveys.
• Other duties as requested by the Management.
• Position may require weekend rotation.

CRITICAL DUTIES

• Able to communicate patient needs effectively to clinical staff.
• Excellent telephone and customer service skills.
• Able to multi-task.
• Able to problem solve.
• Able to function as an integral part of the interdisciplinary team.
• Exhibits patience and flexibility.