Intake Services Representative - Home Care jobs in San Jose, CA

Triza Home Health Care has a part-time and full-time employment opportunity available as an Intake Coordinator in our Fremont office. Office hours are Mon-Fri 8:30am - 5pm, on-call outside of those days and hours.

Description: The role is responsible for the referral and patient intake process including data entry, establishing and maintaining positive relationships, professional communication, and coordination with patients and their families; maintaining positive working relationships with current and potential referral sources; responding to customer requests and concerns; and patient insurance verification and authorization processes. This position will also require monitoring portals for referrals, adding patients to our EMR system, and will perform other duties as assigned. You will also help gather, collate, and report referral statistics including key customer referral trends. In addition, you will help ensure that all our patients at Triza Home Health Care are receiving great care with the help of the team.

Required Skills:

• Experience with Kinnser / Wellsky
• Experience with obtaining authorizations
• Experience with AllScripts / Careport / NaviHealth
• Customer service experience
• Preferred excellent written and oral communication
• Professional demeanor and appearance
• Detail-oriented
• Punctual and reliable attendance
• Ability to manage difficult situations professionally and with tact
• Google Workspace, document management, and file management software applications

Preferred (*_not required_*):

• At least 1-year experience as Intake Coordinator in a medical practice

Benefits (Full-Time Only)

• Competitive Salary
• Paid Time Off (PTO)
• Paid Holiday
• Paid Volunteer Day
• Medical
• Dental
• Vision
• Referral Bonus
• Cell Phone Reimbursement
• Office Snacks / Beverages
• Performance Bonus
• Ergonomic Office Equipment
• Tuition Reimbursement

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance
• Volunteer time off

Healthcare setting:

• Outpatient

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Have you worked with Kinnser / Wellsky software before?

Experience:

• Home Health: 1 year (Required)

Work Location: In person