Intellectual Property Docket Specialist jobs in Fort Wayne, IN

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Solutions Specialist. In this role, you will be responsible for resolving customer issues and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for customers and play a critical role in maintaining strong relationships with them. As a Customer Solutions Specialist, you will utilize your exceptional communication and problem-solving skills to address customer inquiries, complaints, and concerns. You will work closely with various departments, including sales, operations, and technical support, to provide timely and effective resolutions. You will also be responsible for ensuring accurate documentation of customer interactions and escalating complex issues to the appropriate teams.

Responsibilities

• Handle customer inquiries and resolve issues promptly and professionally
• Provide exceptional customer service by actively listening to customer needs and suggesting appropriate solutions
• Collaborate with internal teams to ensure prompt and accurate response to customer inquiries
• Identify and escalate recurring issues to management for further investigation and resolution
• Maintain detailed records of customer interactions and transactions
• Stay up-to-date with product knowledge to effectively address customer questions and concerns
• Assist customers in navigating our website and online platforms

Requirements

• Previous experience in a customer service or customer support role
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and ability to work well under pressure
• Proficiency in CRM software and other relevant systems
• Exceptional organizational and time management skills
• Ability to work in a fast-paced and dynamic environment
• Demonstrated ability to work effectively in a team-oriented setting

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Comprehensive training and onboarding program
• Flexible work schedule options
• Collaborative and inclusive work environment