Interface Design Director - Web manages a department of designers that apply user-centered design principles to improve the workflow, expand the functionality, and enhance the visual appeal of websites and mobile apps. Manages the gathering of requirements from users and stakeholders and guides development of the overall information architecture. Being a Interface Design Director - Web works with directors and management to allocate resources appropriately to new products and features. Requires knowledge of visual design and wireframing/prototyping tools. Additionally, Interface Design Director - Web requires a bachelor's degree. Typically reports to top management. The Interface Design Director - Web typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Interface Design Director - Web typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Role:
As a TopSpot Project Manager, you will guide both new and existing Customers through website projects that differentiate their business online and grow their qualified leads. Project Managers partner with Customers from the initial conception of the project to design, development, and post launch results. They also guide teammates and connect multiple departments to create a successful product and provide a fantastic customer experience along the way. The ideal candidate is organized, collaborative, a strategic planner that is conscious of scope and timelines, and highly customer focused.
Essential Functions:
Own the strategic planning and execution of website development projects, managing multiple clients at different stages, project timelines, and budgets with competing priorities.
Set the strategic vision for portfolio of Customers and your Project Team to keep projects connected to TopSpot best practices & Customer’s business objectives, as well as help drive projects within scope, on-time, and to a high standard.
Plan & monitor the utilization of Project Team resources and strategically plan & adjust based on scopes, workloads, budgets, and client priorities. Communicate proactively among Teammates & Manager if/when projects are on track or off-track to manage risks and develop plans accordingly.
Serve as the primary contact for your portfolio of new & existing Customers with website projects. Communicate with Customers in a way that instills confidence through in-person visits, Zoom/video calls, phone calls, and email. (You are someone who isn’t afraid to pick up the phone!)
Partner with all departments across TopSpot to guide Customers and deliver a successful website launch that gets results. Examples include:
Strategically identify areas to create greater efficiencies, improve our processes & results, and support our best practices and standards in SEO, SEM, Web Design & Development, Analytics, & Video.
Continuously stay updated on the Digital Marketing Industry & Industrial/B2B spaces to grow your knowledge and build credibility with Teammates and Customers. This includes Google Alerts, Webinars, email lists for industry websites, or social platforms like LinkedIn to keep a pulse on digital marketing, project management best practices, and thought leadership in the spaces.
Qualifications
Experience managing projects and/or teams that have delivered projects on-time, within scope, and to specific quality standards. You are capable of guiding, coaching, and having constructive conversations to meet goals & deliver successful website projects.
Familiarity through previous roles, coursework, and/or continuing education on project management frameworks like Agile, Waterfall, etc.
Customer service experience where you’ve served as a main point of contact, communicating frequently and intentionally with Customers through all communication forms (email, video, phone, in-person). You operate with a sense of urgency and a bias for action that instills confidence in your reliability and results.
Working knowledge of digital marketing industry including SEO, SEM, Web Design & Development.
Excellent communication skills, which include active listening and critical thinking. This is a customer-facing role where consistent, proactive, timely, and intentional communication with Customers is an expectation as part of a great Customer experience.
Strong organizational and time management skills. Experience with tracking time, managing resource utilization, and forecasting time, workload, and bandwidth through a Project Management tool are a plus.
Ability to manage & prioritize multiple projects at different phases, with varying scopes, budgets, and timelines. You are flexible and adaptable in responding and accommodating reasonable changes in priorities, timelines and communicating proactively through them.
Strong problem solving & critical thinking skills. You can perform a root-cause analysis, listen actively, and collaboratively develop solutions that are most helpful and appropriate considering all angles of a challenge/problem and putting yourself in your Teammate’s and Customer’s shoes.
Preferred Technical Qualifications
Previous work experience at a marketing agency or specifically in Project Management
Familiarity with marketing analytics & lead qualification tools; Google Analytics Certification a plus
B2B or Industrial experience
Proficiency in Project Management tools like MavenLink, Basecamp, Monday.com, and/or Trello
Basic understanding of HTML, CSS, and/or common Content Management Systems
Project Management certification (like PMP, Google Project Management Certification) or goals to work towards it
This is a hybrid role in Houston, TX with remote options in Texas (outside of Houston) upon approval.
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