```Job Overview```
We are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. This position requires excellent communication skills, attention to detail, and the ability to provide exceptional customer service.
```Responsibilities```
- Perform nightly audits of financial transactions and reports
- Verify the accuracy of guest accounts and resolve any discrepancies
- Prepare and distribute daily reports to management
- Assist guests with check-in and check-out processes
- Handle guest inquiries and provide information about hotel services and amenities
- Maintain a clean and organized front desk area
- Monitor security cameras and report any suspicious activity
- Respond to guest requests and complaints in a timely and professional manner
```Experience```
- Previous experience in the hospitality industry, preferably in a front desk or hotel management role but not required
- Strong phone etiquette and communication skills
- Ability to complete job tasks
- Familiarity with hotel phone systems and reservation software
- Excellent customer service and guest relations skills
- Ability to handle difficult situations with patience and professionalism
If you are looking for an opportunity to work in a dynamic hotel environment, providing exceptional service to our guests, we encourage you to apply for the Night Auditor position. Join our team and be part of creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 30 – 35 per week
Benefits:
Schedule:
Work setting:
Work Location: In person
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