Internal Publications Manager jobs in Honolulu, HI

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve.  Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

Reporting to the Director, Operations Program Regulatory Compliance, the Program Manager, Technical Publications is responsible for the overall management of the corporate technical publications program at Hawaiian Airlines. They are responsible for setting the overall direction and vision of the technical publications program, including the use of content/document management systems, distribution strategies, revision schedules, policies, and procedures across operating disciplines. The Program Manager establishes documentation standards and processes, manages the technical documentation vendors, and oversees product quality control, distribution, and customer satisfaction.

Key Responsibilities

• In collaboration with supervisor, responsible for creating and executing long-term strategy for Hawaiian Airlines' technical publications program consistent with Senior Leadership operating objectives.
• Responsible for the day-to-day management of Hawaiian Airlines' corporate Technical Publications program with specific responsibilities including but not limited to:
• Perform effective vendor oversight and ensure accountability to contracts.
• Build, maintain, and adhere to a comprehensive program budget.
• Oversee and control execution of a comprehensive technical publications revision schedule including all operating disciplines to ensure priorities are addressed, process and procedure is followed, and accountability is maintained.
• Maintain and continually audit an accurate and complete Master Technical Publications Library.
• Strategically develop and continuously evaluate sustainable processes to effectively and efficiently review, revise, approve, and distribute technical publications.
• Set realistic performance goals for the Technical Publications program, resolve conflicts, and establish realistic standards in collaboration with the operating disciplines.
• Develop and facilitate strategy and process to build and maintain ample cross-departmental interface, coordination, and collaboration to minimize content conflict, unnecessary duplication, and to increase process efficiency.
• Maintain and leverage awareness of industry trends and changes in technology to improve the Technical Publications program.
• Help ensure regulatory compliance during development and revision to technical publications
• Emphasize a customer service mindset anticipating and responding to customer needs (the operational departments).
• Manage vendor and guest access to technical publications.
• Perform administrative duties associated with Technical Publications program.
• Oversee the corporate Technical Writer team.
• Oversee the printing and duplication functions at Hawaiian Airlines.
• Perform Technical Writer functions as required to ensure operational sustainability.
• Other duties as assigned.
  
  

Minimum Requirements

• Bachelors Degree or an equivalent combination of education and related work experience.
• 3 years experience in a technical publications or technical writer role, or related working experience.
• Familiarity with structured document creation and utilizing desktop publishing software.
• Familiarity with Content and Document Management Systems and mobile distribution strategies.
• Demonstrated ability to proactively support and work in a production environment.
• Proven ability to achieve results by effectively and productively leading others in a fast paced environment with multiple customers, deadlines, and priorities.
• Must be able to work flexible hours beyond business hours, including weekends and holidays, promptly respond after-hours, and travel occasionally for learning opportunities or work-related requirements.
• Excellent verbal and written communication skills with ability to summarize complex technical matters.
• Must be able to represent Hawaiian Airlines confidently and professionally to internal and external stakeholders.
• Driver’s License.
• Ability to procure and maintain airport security credentials (SIDA).

**Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position.  Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.

*** In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success. ​

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $78,000 - $111,000.

Preferred Qualifications

• Management, supervisory, or leadership experience.
• Experience with airline and aircraft manufacturer’s technical documentation.
• Experience with a CFR Part 121 air carrier or military equivalent in the field of aircraft Technical Publications, Quality Assurance, auditing, or engineering.
• Strong working knowledge of Adobe FrameMaker structured document development processes and procedures including template design.
• Experience working with XML documentation.
• Experience with SharePoint and SmartSheet.
• Experience with Airbus Flight Ops Documentation Manager (FODM).

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 15 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook  (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.