International Sales Representative jobs in Des Moines, IA

Position Summary:

Performs a variety of procedural duties necessary to inaugurate customer orders from production through shipment; maintains accurate records as required; maintains good customer relations through knowledge of the product; fabricating method and pricing structure for standard pulleys.

Job Duties:

• Receives and processes orders from customer requests via phone, mail, fax, and/or email.
• Communicates and responds to international customers based on their concerns and requests.
• Calculates prices and weights from predetermined information.
• Initiates any forms necessary for orders.
• Logs information necessary to maintain accurate records.
• Performs tasks such as tracing orders, expediting, change orders, etc. that are necessary to maintain good customer service.
• Quotes price and delivery of standard pulleys from phone, mail, email and/or fax requests.
• Handles irate customers in a professional manner.
• Performs other duties as assigned by Supervisor.
• Adhere to ISO 9001 Standards
• Follow company Ethics and Environmental Programs.
• Follow State and Federal Environmental Compliance Programs.

Qualifications/Skills Required:

• Ability to communicate in both Spanish and English.
• High school or GED with strong math concentration and mechanical aptitude.
• Previous telephone/customer service experience helpful.
• Excellent customer service skills (friendly, courteous and helpful).
• Excellent communication skills – verbal and written.