Intranet Applications Specialist, Sr. - Web jobs in Toledo, OH

• Provide support for the Student Information software package (Infinite Campus) for the public-school districts in Monroe County.
• Conduct on-site visits to school districts as needed to provide ongoing customer support for the student information system.
• Provide training, both in a group setting and on an individual basis for new personnel in the
  student information system applications for required state reporting, federal reporting, and MI Data Hub modules.
• Participate in local user group meetings for student information system applications.
• Establish and maintain a positive and productive working relationship with intermediate and local
  district staff.
• Consult with the vendor support to request technical solutions to specific user needs
• Assist all departments with data collection and compilation for reports from the student information system.
• Provide database and ad hoc report writing assistance and troubleshooting to ISD and local district staff.
• Provide technical documentation for student information system applications and state and federal reporting.
• Develop documentation of different beginning of year, end of year, and state and federal reporting processes.
• Compile data for state and federal reporting.
• Maintain confidentiality of school district records.
• Valid driver's license.
• Maintain regular, predictable in-person attendance and punctuality.
• Adhere to MCISD Guidelines and Policies.
• Follow work rules.
• Assume other duties as assigned.

Qualifications:

• Associate's Degree in technology or related field required, Bachelor's Degree preferred.

• Minimum of 3-5 years experience in customer service, technology support and training.
• Knowledge and experience with Infinite Campus student information system, preferred.
• Knowledge and experience with K-12 Michigan State reporting.
• SQL experience, preferred.

• Ability to communicate clearly and tactfully on the telephone, in person or while training.
• Ability to analyze, diagnose and resolve customer problems.
• Ability to write reports.
• Ability to establish priorities and meet deadlines.
• Demonstrated attention to detail and accuracy, required.
• Ability to take initiative and work independently or in a team environment.
• Ability to handle a wide variety or situations with professionalism.

Human Resources Department
Monroe County Intermediate School District
1101 S. Raisinville Road
Monroe MI 48161

Phone: (734) 322-2642