Investor Relations Manager jobs in Scranton, PA
Investor Relations Manager oversees communication and nurtures relationship with shareholders. Handles shareholder requests for information. Being an Investor Relations Manager plans the annual meeting and meeting documents, such as the annual report and the proxy statement, in accordance with SEC regulations. Supervises and directs subordinates staff. Additionally, Investor Relations Manager requires a bachelor's degree. Typically reports to top management. The Investor Relations Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Investor Relations Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Investor Relations Manager jobs
Supervisor Member Relations
- Health Partner Plans, Inc.
-
Scranton, PA
FULL_TIME
-
Why Choose Health Partners Plans? Health Partners Plans is an award-winning, not-for-profit health maintenance organization serving more than 280,000 members for more than 30 years. Health Partners Plans has been doing it right and improving health and wellness in communities throughout the Greater Southeastern Pennsylvania region.
Why Choose Jefferson Health Plans?
We are an award-winning, not-for-profit health maintenance organization offering Medicaid, Medicare, and Children’s Health Insurance Program (CHIP) plans that include special benefits to improve the health and wellness of our members. We are committed to creating a community where everyone belongs, acknowledges, and celebrates diversity and has opportunities to grow to their fullest potential.
While this job currently provides a flexible remote option, due to in-office meetings, training as required, or other business needs, our employees are to be residents of PA or the nearby states of DE or NJ.
Perks of JHP and why you will love it here:
- Competitive Compensation Packages, including 401(k) Savings Plan with Company Match and Profit Sharing
- Flextime and Work-at-Home Options
- Benefits & Wellness Program including generous Time Off
- Impact on the communities we service
General Description:
Ensure efficient operation of the Member Relations department through rigorous evaluation of staff performance—review staff members’ application of established quality measures and department service procedures. Report on service and quality trends and assist in identifying department procedures that require updating. Provide support to Management with staff evaluations, meeting attendance, general call center workflow, direction to staff as it relates to Operating Guidelines, and proper documentation of quality and performance issues. Serve as a department resource for Information systems evaluation and upgrades. This role requires mastering and demonstrating skills and concepts within the call center across multiple businesses (enrollment, appeals, and grievances, pharmacy, provider, claims, billing, marketing, etc.).
As the Supervisor Member Relations, your daily duties may include:- Meet monthly key contact center performance goals for customer satisfaction, quality, productivity, and critical performance metrics.
- Monitor and evaluate monthly agent performance, including call/email and after-work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance.
- Conduct formal agent performance reviews, including annual goal-setting/performance development plan, mid-year performance review, and final year-end performance review. Assist agents with career development.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Address challenging customers and issues that require escalation outside of the department.
- Report, analyze, and resolve system, customer, and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience.
- Build, establish and maintain open lines of communication with agents, peers, trainers, managers, QA specialists, Marketing, and other company areas to facilitate problem-solving.
- Stay informed of all new processes and services.
- Support and promote all company and departmental service and quality initiatives.
- Interview and hire prospective agents
- Assist in administering team attendance records, salary plans, vacation and staffing schedules, and forecasts.
- Build and maintain a positive working environment that attracts and retains high-quality staff.
- Be visible to agents. Supervisors should walk around periodically to perform live monitoring of agents, compliment agents for on-the-spot performance, and assist agents struggling with calls.
- Plan and manage a range of non-phone activities for agents, including workshops, call center cross-training, eLearning courses, knowledge reinforcement, and brainstorming sessions.
- Other duties as assigned
- Associates degree or equivalent from a 2-year College or University OR 1-2 years of experience and/or training or equivalent combination of education and experience5-7 years progressive managed care experience.
- Call center experience in a supervisory/lead role preferred.
- Excellent written and verbal communications skills.
- Bilingual is a plus, but not necessary.
- Ability to work independent of direct supervision, but also must be able to work within a Team.
- Proficiency in Departmental Information Systems including DPW, Member Health Information System, and Pharmacy Systems.
- 17 Days Ago
Community Relations Representative
- AmeriHealth Caritas Health Plan
-
Hazelton, PA
FULL_TIME
- Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities....
- 18 Days Ago
Public Relations Coordinator
- Wyoming Valley Sanitary Authority
-
Hanover, PA
FULL_TIME
- Public Relations CoordinatorPublic Relations Coordinator is responsible for the administration, leadership, management, and operation of the strategic communications of the Wyoming Valley Sanitary Aut...
- Just Posted
FT Director of Public Relations and External Affairs
- Luzerne County Community College
-
Nanticoke, PA
FULL_TIME
- Position Classification: Full-Time Administration Minimum Position Qualifications: Education - Bachelor's Degree in Journalism, English, Communications or a related field. Experience - Three (3) years...
- 23 Days Ago
FT Philanthropy Specialist, Grants and Donor Relations
- Luzerne County Community College
-
Nanticoke, PA
FULL_TIME
- Position Classification: Full-Time Administration Minimum Position Qualifications: Education - Bachelor's Degree in a related field. Experience - Three (3) years experience in grant writing, managemen...
- 23 Days Ago
Customer Relations Representative - State Farm Agent Team Member
- Lisa Zavada-Rizzo - State Farm Agent
-
Harveys Lake, PA
FULL_TIME
- Position Overview State Farm Insurance Agent located in harveys lake , PA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lisa Zavada-Rizzo - S...
- 14 Days Ago
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0 Investor Relations Manager jobs found in Scranton, PA area
Field Operations Supervisor
- American Water
-
Scranton, PA
- *Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you ...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Examiner) - DIRECT HIRE (12 Month Register) AMENDED
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT ARE THE APPEALS (AP), LARGE BUSINESS AND INTERNATIONAL (LB&I), SMALL BUSINESS SELF-EMPLOYED (SB/SE) AND TAX ...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Senior Employee Plans Agent-Examiner) 12-MONTH ROSTER (AMENDED)
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT IS THE TAX EXEMPT/GOVERNMENT ENTITIES (TEGE) DIVISION? A description of the business units can be found at: ...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Examiner) - Direct Hire - Incentive eligible-AMENDED
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT ARE THE APPEALS (AP), LARGE BUSINESS AND INTERNATIONAL (LB&I), SMALL BUSINESS SELF-EMPLOYED (SB/SE) AND TAX ...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Examiner) - (Temp NTE 1 Year, MBE, MBMP) 12 MONTH ROSTER (AMENDED)
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Examination Analyst - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Supv Internal Revenue Agent (Spec Grp Mgr Examiner) 12-Month Roster, Temp NTE 1 Yr, MBE 5 Yrs, MBMP
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Supv Internal Revenue Agent (Abusive Transaction Grp Mgr)12 MONTH ROSTER,Temp NTE,MBE,MBMP
- Department Of The Treasury
-
Scranton, PA
- Duties WHAT IS THE SMALL BUSINESS SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: h...
- 4/22/2024 12:00:00 AM
About Scranton, Pennsylvania
Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Investor Relations Manager jobs
$133,248 to $190,959
Scranton, Pennsylvania area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does an Investor Relations Manager do?
Investor Relations Manager in Rochester, MN
The role requires a good analytical background with the ability to review and analyse the share register and identify new target investors.
December 04, 2019
Investor Relations Manager in Newport News, VA
Investor Relations Managers who were Male rated this question the highest, while those who were Female rated it the lowest.
November 27, 2019
Investor Relations Manager in Trenton, NJ
Investor relations directors develop communication plans that target different members of the financial community.
January 29, 2020