The Specialist position will conduct assessments with hotel, restaurant, and grocery clients to ensure brand standards, food quality and friendly service for their customers.
Key Performance Indicators
- Monthly/quarterly productivity goals
- Quarterly TOJ efficiency goals
- 6 month rolling average of Client Feedback ratings (SFI)
- Quality metrics- as compared to entire team of specialists (Consistency, Score variance, % perfect scores & client feedback)
Principal Duties and Responsibilities
- Conduct assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients
- Observe food prep and cooking standards to ensure food safety, health, and sanitation practices
- Partner with clients to address root causes of assessment discrepancies and develop corrective action plans
- Teach and coach clients how to make their workplace a safer and healthier environment for themselves and their customers
- Travel up to 50%, or 10 days per month, including some evening and weekend work
- Work in autonomous environment while remaining organised, on task and efficient
CANDIDATE SUMMARY
Required Experience
- Experience in food service, restaurant or grocery operations
- Experience in giving high level of customer service
Required Leadership Traits and Characteristics
- Capable of being detail-oriented while focusing on the big picture
- Ability and desire to influence others with tact and skill
- Ability to provide clear and constructive feedback in a positive manner
- Strong communication skills
- Professional and positive
Formal Education, Qualifications or Training
Must have at least one of the following
- Bachelor’s degree (Hospitality Management, Food Science, Nutrition, Culinary Arts or other Science degree), with at least one year of experience in food service, restaurant or grocery operations
- Bachelor’s degree (other than Science/Food/Hospitality) with at least two years of experience in food service, restaurant or grocery operations
- Associates degree with at least four years progressive experience in food service, restaurant or grocery operations
- High School Diploma/GED and at least five years progressive experience in food service, restaurant or grocery operations
- Meet the requirements to obtain CP-FS certification within 1 year of hire
Job Type: Full-time
Pay: $40,000.00 - $45,649.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: On the road