Keno Shift Supervisor jobs in Kennewick, WA

Wage Range: $16.00

OPEN UNTIL FILLED - 1st CLOSING DATE: April 25, 2024

JOB SUMMARY

Writes Keno tickets. Rotates through different stations of the Keno game area to perform various responsibilities. Checks tickets, compute and pays winning tickets. Also serves as a runner for Keno tickets played throughout the gaming and restaurant areas.

ESSENTIAL JOB FUNCTIONS:

1. Ensure customer satisfaction and casino play through prompt, efficient, and friendly service.
2. Promptly accepts tickets presented by customers and writes Keno tickets.
3. Provides customer assistance on Keno play, utilizing the playing guide instructions.
4. Works in different stations of the game area, such as calling the game, punching draw cards, recording numbers called, or serving as a runner for tickets played outside the keno area.
5. Re/checks tickets upon request, and computes and pays the correct amount of winning ticket(s).
6. Follows a procedure sequence, as set forth by the department manager, to properly coordinate the game: copies the tickets, time stamps the tickets and returns copy to the customer.
7. Performs functions within established time frames to ensure game tickets are issued within game time frames.
8. As a runner, picks up ticket and collects money from customers outside the Keno area, return copies of the play tickets to the customer, and any winnings payable after the game.
9. Maintains and fills all Keno supply stations, ticket holders, crayons, and play guides.
10. Remains knowledgeable on Keno/Casino activities/events to pass on accurate information to customers.
11. Gets authorization for payoffs over a specified amount from the supervisor.
12. Responds to customer inquiries and complaints as effectively as possible, and directs any difficult situations to the supervisor.
13. Comply with Internal Control, regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
14. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports any concerns to the supervisor.
15. Promote internal guest service standards through courteous and respectful behavior.
16. Ensure that the operation of equipment, tools, and materials is handled safely.
17. Other related duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None. 

SIGNATORY ABILITY:

1. Imprest Bank.
2. Bank Drawer Key.

ACCESS TO SENSITIVE AREAS:

1. Keno area, employee count room.

MINIMUM QUALIFICATIONS:

1. Minimum six (6) months of cash handling experience or customer service background.
2. Needs to stand and/or walk for long periods in a smoke-filled, noisy environment; performs repetitive motions with wrists, hands, and fingers; moves quickly throughout the casino to comply with game time standards.
3. High School diploma or GED.
4. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
5. Demonstrate basic math computation skills - adding, subtraction, and cash handling skills.
6. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
7. Requires a High-Security Gaming License clearance.
8. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

1. Keno experience or training.
2. Ability to use 10 keys.