LAN/WAN Integrator is responsible for the overall plan, design, installation, maintenance, management, and coordination of LAN/WAN integration into the network. Analyzes LAN/WAN and recommends upgrades/changes and security procedures and policies; assesses organization's current and future LAN/WAN needs. Being a LAN/WAN Integrator requires a bachelor's degree. Typically reports to a head of a unit/department. The LAN/WAN Integrator typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a LAN/WAN Integrator typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Responsibilities:
Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze) Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing Create accounts for new hires Deploy and support software to end-users Respond to support requests in the IT Helpdesk both in person and via a ticketing system Manage inventory for hardware and software Requirements 2-3 years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc. Knowledge of administration of Apple computer products using enterprise management tools
Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude Solid problem solving skills Ability to lift heavy equipment (50 pounds) as needed
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