LABOR RELATIONS SPECIALIST jobs in Nashville, TN

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Provider Relations Specialist
  • CareBridge Health
  • Nashville, TN FULL_TIME
  • Provider Relations Specialist

    The Provider Relations Specialist position educates external users on the CareBridge platform and responds to calls and tickets to answer payer and provider inquiries as part of the Support Center team. Will also act as the liaison between multiple organizations and interact with various internal and external stakeholders telephonically.

    The ideal candidate is experienced in healthcare, working with caregivers, and/or provider agencies responding to inquiries and guiding them on use of a technology solution.  

    Responsibilities:

    • Operate in a telephonic environment responding to payer and provider inquiries, concerns, complaints, etc.
    • Manage large amounts of inbound and outbound phone, email, and ticket inquires and document all correspondences within systems timely and accurately.
    • Provide on-going training and feedback for providers via phone on the use of the CareBridge EVV provider portal, mobile app, and IVR platform.
    • Meet personal/team support center qualitative and quantitative metrics.
    • Monitor and track service issues and inquiries and assists with the identification of educational opportunities/programs to improve overall services to the provider network.
    • Research reported issues and support tickets and coordinate with internal/external team members/customers to resolve highly complex and/or escalated and sensitive issues.
    • Collaborate with other Support Center professionals to improve customer service.
    • Continual evaluation of processes and procedures resulting in suggestions to improve operations, efficiency, and service to both internal and external customers.
    • Solve complex problems with a broad company perspective to identify innovative solutions.
    • Knowledgeable about the Home and Community Based Services (HCBS) provider community within local markets, including the various services provided and how they interact with the CareBridge platform.
    • Maintains excellent punctuality and attendance during work hours.
    • Other duties as assigned.

     

    Qualifications:

     

    Required:

    • Bachelor’s degree required or equivalent work experience.
    • Technical support background.
    • Previous customer or provider service experience required (inbound and outbound).
    • Extremely customer service focused and professional (phone etiquette).
    • Computer literacy.
    • Ability to be on the phone 70% - 80% of the day.
    • Ability to manage high call volumes during “busy seasons”.
    • Ability to multi-task, set priorities and manage time effectively.
    • Experience in a call center/being on a recorded line with productivity goals.
    • Excellent listening skills and ability to problem solve telephonically.
    • Excellent oral and written communication skills.
    • Team player with proven ability to develop strong working relationships within a matrix organization.
    • Technical/Functional expertise: Familiar with Customer Service Software and Call Center Management Tools, Windows and Office Applications.

     

    Preferred:

    • Previous claim, coding, billing experience.
    • 2 years healthcare experience, preferably managed care exposure.
    • General HCBS and/or Long-Term Support Services (LTSS) product and customer knowledge.
    • 1 year Previous Call Center experience.

     

    Those who thrive at CareBridge tend to possess these qualities:

     

    • An entrepreneurial spirit. Must be a tenacious self-starter.
    • Flexible and adaptable to a constantly changing workload.
    • Must enjoy working in a fast-paced environment.
    • A sense of humor and a down-to-earth nature.

     

    Employment Type: Exempt

     

    Location: Nashville, TN, Remote

     

    About CareBridge

    CareBridge is a provider of technology and services that assist payers and states in caring for patients receiving long-term support services. CareBridge’s services include electronic visit verification (EVV), data aggregation, 24/7-member support, and benefit management. CareBridge is led by a team of healthcare service and technology veterans and is headquartered in East Nashville.

  • 24 Days Ago

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Client Relations Specialist
  • Action Marketing Events
  • Cookeville, TN FULL_TIME
  • Company DescriptionAction Marketing Events is EXPANDING! For immediate consideration, please submit your application. Our talent team will be reaching out in 48 hours to schedule interviews!! Deemed a...
  • 8 Days Ago

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Public Relations Specialist
  • Brookdale Corporate - Nashville
  • Brentwood, TN FULL_TIME
  • Overview ~This is an in-office position. Person selected must live within proximity of our Brentwood, TN corporate office.~ Make Lives Better Including Your Own. If you want to work in an environment ...
  • 18 Days Ago

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Guest Relations Specialist
  • Country Music Foundation Inc
  • Nashville, TN FULL_TIME
  • DescriptionFLSA Classification: Full-Time/Part-Time, Non-exemptThe Country Music Hall of Fame® and Museum has openings for non-exempt Guest Relations Specialists in the Guest Relations Department.Comp...
  • 1 Month Ago

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Specialist, Community Relations (Tennessee)
  • Tennessee Valley Authority
  • Columbia, TN FULL_TIME
  • Along with the Community Relations Manager, coordinates aspects of the TVA-wide Community Relations program, implementing programs in the strategic areas of education, human services and community enr...
  • 1 Month Ago

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Agricultural Labor
  • Perpetual Labor Sourcing LLC
  • Hartsville, TN FULL_TIME
  • United Trades of America is looking for dedicated farm laborers in Mississippi. Do you enjoy working with your hands, creating and executing daily plans to ensure the smooth functioning of daily opera...
  • 10 Days Ago

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0 LABOR RELATIONS SPECIALIST jobs found in Nashville, TN area

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Human Resources Business Partner
  • Aperture Group
  • Nashville, TN
  • Human Resources is part of the Business Operations team that handles everything from hiring and benefits to compliance a...
  • 3/29/2024 12:00:00 AM

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Human Resources Manager - Remote
  • Service Corporation International
  • Nashville, TN
  • Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work...
  • 3/28/2024 12:00:00 AM

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Recruiting Manager
  • Centerline Drivers, LLC
  • Nashville, TN
  • The Recruiting Manager will be responsible for the sourcing, screening, scheduling, interviewing, assessment and hiring ...
  • 3/28/2024 12:00:00 AM

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Senior Manager, Human Resources Business Partner, Customer Experience & Lab
  • Warby Parker
  • Nashville, TN
  • **Senior Manager, Human Resources Business Partner, Customer Experience & Lab** at Warby Parker Nashville **Senior Human...
  • 3/28/2024 12:00:00 AM

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Human Resources Business Partner, Customer Experience
  • Warby Parker
  • Nashville, TN
  • **Human Resources Business Partner, Customer Experience** at Warby Parker Nashville **Human Resources Business Partner, ...
  • 3/26/2024 12:00:00 AM

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Payroll Specialist
  • Southern Land Company
  • Nashville, TN
  • Job Description Job Description Why Southern Land? Our full-service company is comprised of planning, architecture, desi...
  • 3/26/2024 12:00:00 AM

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Benefits Sales Representative
  • Groupmgmt
  • Nashville, TN
  • Benefits Sales Representative Summary Title:Benefits Sales Representative ID:4005028Company:GMSLocation:NashvilleJob Sta...
  • 3/25/2024 12:00:00 AM

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Human Resources Manager - LG Chem
  • LG Chem America, Inc
  • Nashville, TN
  • Job Description Job Description "We connect science to life for a better future." LG Chem - Leading the Chemical Industr...
  • 3/25/2024 12:00:00 AM

Nashville is the capital and most populous city of the U.S. state of Tennessee. The city is the county seat of Davidson County and is located on the Cumberland River. The city's population ranks 24th in the U.S. According to 2017 estimates from the U.S. Census Bureau, the total consolidated city-county population stood at 691,243. The "balance" population, which excludes semi-independent municipalities within Davidson County, was 667,560 in 2017. Located in northern Middle Tennessee, Nashville is the main core of the largest metropolitan area in Tennessee. The 2017 population of the entire 14-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for LABOR RELATIONS SPECIALIST jobs
$58,092 to $78,112
Nashville, Tennessee area prices
were up 1.3% from a year ago

LABOR RELATIONS SPECIALIST in Boston, MA
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Tracks grievances, analyzes trends, and provides reports and recommendations as necessary regarding the data.
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LABOR RELATIONS SPECIALIST in New York, NY
Updates legally required postings at company locations, as required.
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Provides input and guidance to managers and other staff regarding best practices to appropriate corrective action, communication approaches, documentation, and dispute resolution.
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