LABOR RELATIONS SPECIALIST jobs in Rock Island, IL

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Region Customer Relations Specialist
  • Critter Control
  • Illinois, IL FULL_TIME
  • Overview

    Join the Customer Care Center of an Industry Leading Wildlife Management Company!

     

    Founded in 1984, Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.

     


    Responsibilities

    What You Will Do

    The objective of the Regional Customer Relations Specialist  position is to provide excellent service to the Region’s existing customers and provide resolution to their needs and concerns in a single call (One Call Resolution) and in a professional manner.

     

    Your Daily Duties

    • Answer incoming calls from existing customers and track open issues. Inform them of plan/resolution status, update when needed and follow-up with customer to ensure resolution satisfaction
    • Identify escalating priority issues and report it up the proper chain of command
    • Perform a follow-up call with customer to ensure resolution of the issue
    • Conduct outbound contact calls for customers who have newly completed jobs, and 0-7-day AR to ensure customer satisfaction
    • Make out-going calls as needed to customers and team regarding special circumstances including weather, schedule changes, and other unusual events
    • Assist customers as needed in making payments or setting up auto-billing
    • Enter data into CRM (Servsuite) to document issues
    • Assist RSM/RM/DM in summarizing trends, remaining open issues, reoccurring issues in districts and regions
    • Maintain/exceed productivity goals and performance measures set by the Region
    • Follow-up with L360/Podium customers to initiate a plan of action with at-risk customers
    • Provide excellent customer service in a professional manner

    You Will Thrive In This Role If

    • You hold yourself to high standards
    • You enjoy building relationships and creating a bond and rapport with your team members and customers
    • You have great time management skills
    • Excellent verbal and written communication skills
    • Exceptional customer service, organizational and analytical skills

    What We Offer:

    • Highly competitive compensation package
    • Company vehicle, cell phone and tablet
    • Comprehensive training programs as the industry leader
    • Comprehensive benefits package including medical, dental, vision & life Insurance
    • 401(k) plan with company match, employee stock purchase plan
    • Paid vacation, holidays, and sick leave
    • Employee discounts, tuition reimbursement, dependent scholarship awards

    Qualifications

    Work Environment:

    We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:

    • Perform duties while seated for long periods of time

    Required Experience

    • One-year experience in a call center/customer service environment, or equivalent field experience in Wildlife/Pest Control
    • Knowledge of customer service principles and practices,
    • Good data entry and verbal skills; type 45 wpm or more
    • Proficient in relevant computer applications

    Required Education

    • High School Diploma required

    Required Skills

    • Ability to de-escalate an upset customer
    • Must be able to work overtime during the company’s peak season
    • Must have the ability to be flexible in scheduling
    • Problem Analysis and Resourcefulness
    • Excellent organizational skills
    • Able to coordinate activities with multiple parties and levels of leadership

    Other Requirements

    • We require the ability to pass a drug screen

     

    Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer 

  • Just Posted

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Construction labor
  • Cramer and Associates, Inc.
  • Keokuk, IA FULL_TIME
  • General Info Job Type : Full-Time Salary Range : $25.00 to $30.00 / hr Job Description We are currently looking for people to start in the spring. We are seeking Construction Laborers whose work will ...
  • 21 Days Ago

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Roofer labor
  • The Roofing Company
  • Mount Pleasant, IA PART_TIME,FULL_TIME
  • About us We are professional, agile and teamwork. Our work environment includes: Modern office setting Food provided Flexible working hours Safe work environment Flexible working hours Safe work envir...
  • 1 Day Ago

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General Labor
  • PeopleReady
  • Burlington, IA FULL_TIME
  • Job Description General Laborer PeopleReady of Burlington, IA is now hiring General Laborers! As a General Laborer, you will do a variety of work in different industries. Apply today and you could sta...
  • 1 Month Ago

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Warehouse labor
  • Relogistics Services
  • Rock Island, IL FULL_TIME
  • Hourly Pay : $16.00 / hr. Piece Rate Shift(s) : 1st Shift : Mon - Fri 6 : 30am - 3 : 00pm Location : 7922 42nd st W suite 7910, Rock island, IL 61201 Summary The Pallet Builder / Repair is responsible...
  • 1 Month Ago

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Employee Relations Partner
  • UnityPoint Health
  • Rock Island, IL FULL_TIME
  • Overview: Employee Relations Business Partner Full Time; FTE 1.0 8:00am-4:30pm Rock Island, IL The Employee Relations Partner is responsible for the day-to-day administration of the employee relations...
  • 26 Days Ago

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0 LABOR RELATIONS SPECIALIST jobs found in Rock Island, IL area

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Class A CDL Delivery Truck Driver
  • Performance Foodservice
  • Rock Island, IL
  • Company Description Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety...
  • 3/28/2024 12:00:00 AM

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IT Support Technician
  • Rock Island Auction Company
  • Rock Island, IL
  • UP Management is looking to fill the role of IT Support Technician! This position is located in our Rock Island, IL offi...
  • 3/28/2024 12:00:00 AM

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Manufacturing Engineer- Industrial Engineer
  • Cerebral Group LLC
  • Milan, IL
  • Job Description Job Description Join Cerebral Staffing, LLC on site at our client John Deere in Milan, IL as a Manufactu...
  • 3/28/2024 12:00:00 AM

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Additive Manufacturing Technologist
  • BOOZ, ALLEN & HAMILTON, INC.
  • Rock Island, IL
  • Additive Manufacturing Technologist Key Role: Plan, organize, and lead te chn ical projects and phases of projects invol...
  • 3/27/2024 12:00:00 AM

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Employment Specialist
  • World Relief
  • Davenport, IA
  • ORGANIZATION SUMMARY: World Relief is a global Christian humanitarian organization that is fighting for change that last...
  • 3/26/2024 12:00:00 AM

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Human Resources Generalist
  • Great Dane LLC
  • Kewanee, IL
  • THE ROLE At Great Dane, we rely on makers and were calling on them to join our expanding team, the time has never been b...
  • 3/26/2024 12:00:00 AM

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Jet Aircraft Mechanic
  • Elliott Aviation
  • Milan, IL
  • Description Elliott Aviation, a leader in aircraft solutions, has an exciting opportunity for an Experienced Challenger ...
  • 3/26/2024 12:00:00 AM

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CNC Machinist Level 2
  • Dover Corporation
  • Rock Island, IL
  • DOVER PRECISION COMPONENTS: Dover Precision Components 'DPC' ('the Company') is part of Dover Corporation's ('the Parent...
  • 3/24/2024 12:00:00 AM

Rock Island is a city in and the county seat of Rock Island County, Illinois, United States. The original Rock Island, from which the city name is derived, is the largest island on the Mississippi River. It is now called Arsenal Island. The population was 39,018 at the 2010 census. Located on the Mississippi River, it is one of the Quad Cities, along with neighboring Moline, East Moline, and the Iowa cities of Davenport and Bettendorf. The Quad Cities has a population of about 380,000. The city is home to Rock Island Arsenal, the largest government-owned weapons manufacturing arsenal in the U...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for LABOR RELATIONS SPECIALIST jobs
$58,407 to $78,536
Rock Island, Illinois area prices
were up 1.3% from a year ago

LABOR RELATIONS SPECIALIST in Boston, MA
Assists in the coordination of the labor relations activities for the company including the administration of local labor agreements and contract interpretation.
December 05, 2022
Tracks grievances, analyzes trends, and provides reports and recommendations as necessary regarding the data.
March 23, 2023
Maintains accurate records and exercises discretion in handling confidential information.
May 03, 2023
LABOR RELATIONS SPECIALIST in Chicago, IL
Prepares and participates in meetings between labor and management to discuss and attempt to resolve issues of mutual concern on statewide and local levels.
February 03, 2023
LABOR RELATIONS SPECIALIST in New York, NY
Updates legally required postings at company locations, as required.
February 22, 2023
Develops and maintains information systems that adequately capture benchmark data and national trends throughout the transportation industry.
March 27, 2023
Provides input and guidance to managers and other staff regarding best practices to appropriate corrective action, communication approaches, documentation, and dispute resolution.
April 29, 2023