Laboratory Information Systems Coordinator jobs in Lowell, MA

Position Overview

The Information Systems (IS) Coordinator will assist in the operation and maintenance of the technology infrastructure at American Promise. This individual will be responsible for assisting in technology projects, integrations, and acting as a point person for day to day operations supporting the American Promise team. The ideal candidate will have administrative experience with Salesforce, specifically with user administration, report generation, dashboarding, flows, and data integrity. The candidate should also possess knowledge of standard business cloud platforms, help desk operations, user provisioning, and hardware support. This role will require the candidate to work across teams at American Promise in support of both internal and external operations. This position will require occasional travel to conferences, events, and team retreats.

Key Position Responsibilities

• Salesforce Administration: Experience with end-user support and management of users, reporting, dashboards, flows, and installation of Salesforce apps. Salesforce Administrator Certification preferred.

• 
  Cloud Systems Administration: Experience with platform administration, user training, license tracking, and end-user support. Preference for those with experience maintaining Google Workspace, Salesforce, Slack, and project management platforms.
• 
  Data Administration: Experience with CRMs, database backups, data integrity, and data cleansing. General knowledge of cloud systems integrations preferred.
• 
  End-User / Help Desk Support: Experience with help desk ticket intake and resolution for general software support, hardware support, and cloud systems support. Ability to respond to internal messages and emails in a timely manner.
• 
  User Training: Experience with platform onboarding and end-user training. Responsible for platform testing and roll-out to American Promise staff.
• 
  Security Compliance: Awareness of security frameworks and best practices. Experience conducting user audits, access log audits, and change management.
• 
  Hardware Configuration: Knowledge of workstation setup, backup, and reimaging. Basic knowledge of A/V and teleconferencing systems.
• 
  Project Management: Ability to identify and define technology needs and inputs for business requirements. Understanding of project management from a technical perspective and ability to translate technical concepts to non-technical stakeholders.

While not required, it would also be great if candidates brought:

• Experience in a 501c(3) / 501(c)(4) non-profit environment.

• 
  Salesforce Administrator Certification / Salesforce Developer Certification
• 
  Experience with Email Service Providers such as Pardot, Klaviyo, Mailchimp, etc.
• 
  Experience with API development.
• 
  Experience with SOC2 compliance audits.

Qualifications:

• 
  Bachelor's Degree in Information Systems/Technology or equivalent experience.
  2 years of experience in cloud systems administration, technical support, or related field.

• 
  Knowledge of IT best practices and help desk operations.
• 
  Experience with CRM administration.
• 
  Keen attention to detail in planning, organizing and executing tasks, and ability to work with a fully remote team across multiple time zones.
• 
  Passion for American Promise’s mission.

About our stack:

American Promise primarily utilizes managed cloud systems. Ideal candidates will have experience with at least some of the following: Salesforce, Google Workspace, JumpCloud, BigQuery, Slack, Klaviyo, Pardot, Stripe, Zoom, Calendly, Segment, Adobe Creative Cloud, Office 365, Okta, and any political outreach tools.

Location: Position is remote, or hybrid option at our Concord, MA office if located nearby.

This is a full time salaried position $60K-$70K with an extensive benefits package including; Health, dental, vision, generous paid time off, flexible spending account, 401K retirement savings plan, flexible scheduling and an inclusive, fun & motivated work culture. To apply for this position, submit a resume and cover letter to suea@americanpromise.net The cover letter should outline the specific ways you would be a good fit for this position.

American Promise celebrates the freedom and diversity of our nation. American Promise team members are service-oriented and have demonstrated experience in military, civic, or other forms of service to the country and our people. We welcome all qualified applicants who reflect and share this vision.

American Promise does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or any other protected category under local, state or federal law. AA/EOE