JOB SUMMARY
This position provides supervision for a laboratory section(s) of a clinical laboratory.
MINIMUM QUALIFICATIONS
Associates Degree
3-5 years experience in a patient care or clinical setting
DESIRED ATTRIBUTES
Completion of Bachelors program in clinical laboratory science or Medical Technology with ASCP certification; Bachelor's degree in science related field with ASCP certification; Med Lab Tech (ASCP) Two year associates degree with ASCP certification, or formal military training and ASCP certification, ASCP registration (AMT certification is considered equivalent to ASCP). 3-5 years supervisory experience.
RESPONSIBILITIES AND DUTIES
30% TECHNICAL OPERATIONS 1. Supervises and directs departmental technical operations and human resources. 2. Promotes strong customer service orientation with a zero tolerance for inappropriate or suboptimal performance. 3. Acts as interdepartmental liaison resolving operational and technical programs within department and between laboratory and other departments as they arise. 4. Investigates specimen problems, service complaints and any delays in performance of procedures. 5. Acts as a consult to physicians and other hospital departments, assumes management functions in concert with the division manager. 6. Develops, evaluates and implements new procedure when necessary to improve function, productivity and service. 7. Assists division manager in assuring all regulatory standards CAP, CLIA, ASCP are met within the area. 8. Maintains appropriate documents and manuals, reviewing and revising as necessary while maintaining optimal cost effective delivery of lab services.
25% STAFFING ASSIGNMENTS AND PRODUCTIVITY 1. Assures optimal efficiency, effectiveness, and safety within the area. Monitors workflow, staffing assignments and productivity; recommends and implements change to improve both. 2. Provides training and schedules in-services for staff to meet regulatory compliance, to understand changing environments and support continuing education needs.
20% STAFF DEVELOPMENT 1. Enables and promotes employee development; provides coaching; counsels when appropriate. 2. Maintains effective relationship with peers; promotes good inter-employee relationships. 3. Leads by example according to mission, vision and values of OhioHealth. 4. Provides technical orientation and instruction of new personnel. Provides ongoing instruction to current personnel in procesures, techniques, safety and organization of work. 5. Participates in continuing education programs in both technical and managerial areas with emphasis on new technology and human relations skills.
20% May perform responsibilities of Med Techs and or Lab Specialists as determined by site requirements. Including but not limited to testing, method validation, customer service, QA, continuing education.
5% Performs other misc. duties as assigned.
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