Land Support Agent jobs in Norfolk, VA

We are seeking a friendly and customer-oriented Chat Support Agent to join our team. As a Chat Support Agent, you will be responsible for assisting customers with their queries and providing them with excellent customer service through our online chat platform. This is a fast-paced and dynamic role that requires quick thinking and effective problem-solving skills.

Responsibilities

• Respond to customer inquiries and provide accurate information in a timely manner.
• Assist customers with technical issues, troubleshooting, and providing solutions.
• Ensure customer satisfaction by going above and beyond to meet their needs.
• Handle customer complaints and resolve issues to ensure a positive customer experience.
• Collaborate with other team members to share knowledge and improve overall customer service.
• Stay up-to-date with product knowledge and updates to enhance troubleshooting abilities.
• Maintain detailed records of customer interactions and transactions.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a chat-based environment.
• Strong written communication skills with excellent typing speed and accuracy.
• Ability to empathize with customers and provide effective solutions.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficient in using various chat support platforms and applications.
• Familiarity with CRM systems and ticketing platforms.