Technical Chat Support Specialist- OPTION TO GO REMOTE starts at $12/hr
Position: Full-time
Location: On-Site training in Akron, OH with remote opportunity after 30-45 days
Schedule: 9-5 during training and 10-6 post training hours
Position Summary
A Tech Support Agent is an outgoing people person that had a desire to help and go the extra mile. The Tech Support Agent will provide support via phone and email to create an outstanding experience to the healthcare customer. This is a customer-facing role wherein you will be expected to provide stellar customer service in addition to managing and accurately documenting the relevant tickets associated to their interactions. Transition seamlessly between engaging conversations and operating technological support. REMOTE OPTION AFTER 30 DAYS OF IN PERSON TRAINING.
Company Core values
We are laser-focused on providing the best customer experience our customers have received from our support agents. In pursuit of that goal, we are equally committed to putting our Customer Focused and exhausting every option with the tools available to resolve the customer’s issue. This included doing what we say in terms of being Responsive and following up with our customers.
We demand high levels of Integrity, after all, you will be working from home soon, and we need to know we can count on you to help the next customer “in line!” Additionally, the job changes all the time, you will need to show us you can be Adaptive to project demands.
Honestly, if you like the same-old, same-old, this is not the place for you but if you are up to the challenge, EMG’s People first environment could be the place to build your career through our employee mentoring approach!
Essential Duties & Responsibilities:
- Quickly diagnose & resolve day-to-day technical issues
- Set up user accounts and passwords
- Troubleshoot network problems
- Respond to, follow-up on, and close all assigned tickets
- Manages software/vendor accounts accurately and in a detail-oriented manner
- Answer inbound calls, emails, and chats from clients and manages tickets swiftly
Expected Qualifications:
- High school diploma or GED
- Demonstrated experience diagnosing end-user networking issues
- Demonstrated experience performing technical work in a customer-facing role
- Ability to explain complex IT issues to non-IT people in an easy-to-understand way
- Remote options after 30 days of in person training