Land Support Agent Supervisor jobs in Ann Arbor, MI

Job Summary:
We are seeking a Support Specialist to join our team in Howell, MI. As a Support Specialist, you will play a crucial role in providing excellent customer service and support to our clients. Your main responsibilities will include assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. This is a great opportunity for someone who enjoys working in a fast-paced environment and has strong communication and problem-solving skills.

Duties:
- Provide exceptional customer service by promptly responding to customer inquiries via phone and email
- Assist customers with product information, troubleshooting, and issue resolution
- Conduct outbound calls to follow up on customer inquiries or provide updates
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with other team members to ensure timely resolution of customer issues
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback and provide suggestions for process improvements
- Maintain a high level of professionalism and phone etiquette at all times

*Must be able to work until 6PM twice a week*

Experience:
- Previous experience in a customer service or support role is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving skills with the ability to think analytically
- Proficient in data entry and computer skills
- Ability to multitask and prioritize tasks effectively
- Experience with outbound calling is a plus

Location: Howell, MI

Skills:
- Excellent communication skills, both verbal and written
- Strong analytical and problem-solving abilities
- Proficient in data entry and computer skills
- Phone etiquette for inbound and outbound calls
- Ability to provide outstanding customer service

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Howell, MI 48843: Relocate before starting work (Required)

Work Location: In person