Land Support Agent Supervisor jobs in Colorado Springs, CO

Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The Lending Support Supervisor is responsible for the day-to-day operations of the department to include coaching, mentoring, training and completing portfolio reports. This position must remain up to date as well as keep staff informed on current lending regulations and provide guidance and support to all staff to ensure compliance with company policies and procedures. Facilitate team meetings and provide leadership and motivation to staff to meet production and quality goals. The Supervisor will resolve escalated lending issues and other complex issues that are unable to be resolved by staff. This person will actively monitor daily functions and will recommend improvements of processes to gain efficiency wherever possible. Will serve as backup for the Lending Support Manager as well as other members of the Lending Support team.

Essential Functions

• Day-Day Operations Oversite: Responsible for day-to-day operations of the department, ongoing training, and providing direction to staff. Coach and mentor staff on incoming calls as well as other areas within the department. Facilitate team meetings, answer questions, provide leadership to include setting standards, perform quarterly check-ins, and prepare annual reviews.
• Portfolio Review and Tracking: Review daily, weekly, and monthly reports to ensure Ent's consumer lending portfolio is well-maintained and secure. Track flood insurance and remit to include payment and updating system information, track and receive title policies, and update the system. Review and balance department general ledgers. Review current processes and collaborate with IT on efficiency improvements.
• Escalations Oversite: Resolve escalated lending issues and communicate results to staff.
• Policy and Procedures: Review and edit Lending Support policies and procedures.
• Department coverage: Serve as backup for the Lending Support Manager and back up all positions within the department as needed.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position

• Associate's Degree in financial services, business management, or another related field of study.
• 5 years' lending experience to include:
• 1 years' Lead/Coordinator/Supervisor experience.
• 3 years' advanced loan calculation experience. Pref

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.


Technical or Specialized Knowledge/Skills:

• Advanced knowledge of loan products.
• Advanced knowledge of lending terminology and process flow.
• Advanced knowledge lending regulations.
• Organized, detail oriented, flexible and, able to multi-task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision.
• Self-motivated.
• Ability to mentor new staff.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Excellent verbal, written, and interpersonal communication skills.
• Analytical and mathematical skills.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

Additional Information

The pay range for this position is: $62,941 to $82,620 per Year (S15)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for our corporate bonus program based on company performance.

We anticipate this position to close on 4/12/2024. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet - 2024

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)