Land Support Agent Supervisor jobs in Denver, CO

Why choose Land Title Guarantee Company?

We Take Pride In What We Do and How We Do It
At Land Title Guarantee Company, we are motivated to create a purposeful impact, ultimately delivering peace of mind for property owners. As a team, we work together to confidentially collect, interpret and distribute data, documents and funds for the transfer of real estate assets. Overall, our mission is to continue the deep legacy of being a trusted, family-owned business that cares about the Colorado communities in which we live and work. Our supportive, respectful and inclusive culture is grounded in the knowledge that we best serve our customers when we work as a team.

With 48 locations spanning Colorado, our team of more than 600 dedicated employees are proud to work for the state’s largest, locally-owned title company.

How We Take Care of You

Land Title takes a holistic approach to care for our team by providing:

Incredible Culture – Everything we do is grounded in our core values of Excellence, Efficacy, Responsibility, Altruism, and Honesty.

Meaningful Work – You will be surrounded by passionate professionals who know Colorado real estate laws, customs, and markets inside and out.

Professional Growth – Our most precious resource is our people. We invest in training and development, providing a variety of avenues for employees to grow and develop professional skills.

Personal Wellness – We encourage you to live your best life by focusing on work-life balance and providing resources through our Employee Assistance Program.

Opportunities to Serve – Leadership starts at the top and our executive team regularly donates their time to professional and civic organizations that promote and support the communities in which we work.

Competitive benefits include:

• Medical, dental, and vision insurance
• Teledoc services
• Life insurance
• Traditional and Roth 401K retirement options with company match
• Short-term and long-term disability
• Vacation and Sick time
• Land Title Paid Leave Program
• 10 paid holidays
• Employee Assistance Program (EAP)
• Educational Reimbursement and Training opportunities
• Title and Closing reimbursement

What we need from you:

This role will be responsible for supporting the company’s customer-related records and related business systems. Supports the Sales Department by setting up, editing, and maintaining customer profiles in the customer management system. Performs other support-related functions for both internal and external customers.

This is an in-office position, Monday - Friday, 8:00am - 5:00pm.

Responsibilities

• Manages requests for customer code creation and changes, seeking clarification of requests to ensure proper maintenance of customer master records.
• Assist end-users by training them on permitted changes to customer master records
• Make changes to customer requests through customer portal inquiries and login issues
• Maintain targeted customer data in the Customer Database
• Troubleshoot problems reported by users and analyze and isolate issues
• May support end users and provide primarily Tier 2 support for supported systems.
• Provides ongoing communications and training for one or more business applications.
• Ensures that the application and configurations comply with company security policies.
• Assists other team members in their responsibilities

Competencies

• Ability to foster long-term relationships with stakeholders and peers across the organization
• Ability and desire to learn and train on new software/systems at a rapid pace; ability to become a recognized expert on those systems
• Demonstrated strengths in organizational, attention-to-detail, follow-through, and accuracy
• Provide written and verbal explanations/information on complex issues that ensures comprehension by the audience
• Demonstrated ability to complete tasks for multiple projects, deadlines, and priorities in a dynamic work environment
• Excellent written and verbal communication skills, including presentation ability

Hiring Requirements

• 1 year of experience with Customer Database Management software and methodology.
• A High School diploma or equivalent. College degree preferred.
• Knowledge of legal and real estate terminology and related title insurance processes used in the preparation of title insurance products is preferred.

Compensation:

• The anticipated salary for this position is $40,000 to $49,000 annually. In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half
• Annual employee profit-sharing bonus, based on company performance

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.