Land Support Agent Supervisor is responsible for overseeing the support and administration of all land related activities. Prepares special reports as required by management, reviewing all other specialized reports as well as lease and royalty paperwork, coordinating changes or corrections as required. Being a Land Support Agent Supervisor serves as a liaison to the legal department and land purchasing department to ensure that there are no land title or other land related issues. May require a bachelor's degree in area of specialty. Additionally, Land Support Agent Supervisor typically reports to a manager or head of a unit/department. The Land Support Agent Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Land Support Agent Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
CUSTOMER SUPPORT SUPERVISOR
General Summary:
This is highly specialized clerical work that involves assisting customers with all types of questions related to the court system, from the straightforward to the highly complicated and detailed. Extensive phone contact requires the incumbent to have excellent customer service skills and the ability to respond to complex as well as simple inquiries. Incumbents will also be required to address sensitive court inquiries tactfully and will also perform and oversee other centralized clerical tasks such as records checks, juror mailings and other tasks performed by clerks in district and superior courts. Position may also perform tasks related to the processing of Violations Bureau (VB) cases and/or taking calls that are related to VB cases.
Employees in this class will supervise employees engaged in responding to telephone calls from the public, as well as other tasks that have been centralized in the Service Center. This position will also assign and review work, train employees, participate in the hiring, evaluation, and discipline of employees.
This position reports to the Service Center Operations Supervisor.
Essential Job Functions :*
Other Duties and Responsibilities:
Performs other duties as required.
The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed and the listed examples do not include all the duties that may be assigned.
Minimum Education/Skills/Experience/Training Required to be Considered for Employment:
Skills/Experience/Training Required to Adequately Perform Job Duties:
Physical and Mental Demands: (included but are not limited to)
Physical and mental ability to perform tasks in an office or courtroom environment requiring frequent and/or sustained periods of standing, sitting, walking; bending; reaching above or below desk level. May require ability to lift or move up to 20 pounds. Hearing ability sufficient to communicate efficiently and effectively with public and court staff. Vision, dexterity, coordination and cognitive ability sufficient to use telephone, keyboard, computer and other office systems and equipment efficiently. Cognitive, intellectual and mental ability to concentrate on details and/or perform more than one complex task at a time and to handle diverse pressures related to requests and needs of those using court system services. Cognitive and mental ability to direct and manage personnel and to work and communicate effectively with supervisors and co-workers.
* External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions either unaided or with the assistance of a reasonable accommodation, to be determined based on individual assessment.
Salary Information
Full time. Generous fringe benefits. These include: a defined benefit pension plan; paid life insurance; health, dental and vision plans; flexible spending arrangements; paid holidays, vacation and sick leave; employee assistance program; tuition reimbursement; child and elder care reimbursement; gym reimbursement program; and 457(b) deferred compensation plan.
This posting will remain open until February 20, 2023. Cover letter, resume, and on-line application required.
Please note only on-line applications will be accepted: https://www.courts.maine.gov/about/jobs.html
The Judicial Branch is an EEO/AA employer.
Job Type: Full-time
Pay: $22.25 - $28.99 per year
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