Land Support Agent Supervisor jobs in Springfield, IL

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Supervisor

Job Location:

Department: Retail operations

Reports To: General Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: Yes

Position type: Full Time

Job Summary

Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands.

Essential Job Duties

• Ability to successfully perform all duties of a Retail Associate
• Train, coach, and provide feedback to help staff strengthen and develop skills
• Ensure store staff follows policies and procedures
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner
• Effectively manage time and monitor retail staff time to ensure that work is completed
• Assume responsibility and accountability for the completion of job duties and meet production goals
• Perform bank deposits and related cash-handling duties
• Fill in for store staff as needed
• Perform opening and closing procedures
• Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty
• Perform other tasks as assigned

• 
  Essential Job Requirements

  Education, Experience, and Expectations

• High school diploma or equivalent
• 1 year of retail experience as a lead and/or quality control-related function
• Basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, Excel; and point-of-sale software
• Valid driver’s license, safe driving record, proof of insurance, and reliable transportation.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment
• Requires DSP training or ability to complete training within one year of employment for locations with service participants
• Requires basic knowledge of Microsoft Office products including Word, PowerPoint, Outlook, and Excel; and the ability to utilize other software such as payroll and point of sale
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality
• Demonstrates sensitivity and the ability to communicate with a diverse population, and promotes diversity and inclusion throughout the organization
• Conveys information clearly through verbal communication
• Works independently while fostering a strong team atmosphere
• Requires a high level of professionalism, integrity, business conduct, and ethical behavior.
• Understands and follows LLGI policies and procedures
• Requires the ability to be consistently at work and on time on scheduled work days.
• Embraces the mission, vision, and values of LLGI

• Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds
• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
• Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids and/or urine

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  Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair
• Requires occasional travel to other stores and job sites

• Tools and Equipment

  Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, handheld tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles

  Regular Contacts

  LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers

  General Public Donors/Customers Service Participants

At Land of Lincoln Goodwill, we offer a variety of benefits to our employees. For more information on what LLGI offers, please click on this link: http://llgi.org/careers/benefits/ . Land of Lincoln Goodwill is also a drug free workplace and equal opportunity employer. All positions offered are subject to a pre-employment drug screen and criminal background check.

Apply today. Our Goodwill team is waiting for YOU!