Smalley & Company an employee-owned business since 2000.
We have a planning for excellence attitude, with a manage yourself philosophy and welcome professionals who enjoy the vibe.
We are a successful sales force concentrating in exceptional customer service with competent talented specialists. We delight our clients in the Construction Building Products Market by providing refined, knowledgeable, trained specialists.
Benefits: Quick Glance
- Medical & Dental (Standard & Premium plans), Vision, Group Life Insurance, Supplemental Disability Plans, plus more
- Retirement Plan(s):
- 401k with Employer Match and
- Employee Stock Ownership Plan (ESOP)
- Holidays (10 Observed): Includes Employee Birthday plus Floating
- Vacation & Sick Time Programs
- Bonus Plan
- Total Workforce: Under 200
- Energetic, prosperous, dynamic, capable Organization
- Supplied Items: PPE, Annual work boots reimbursement $150.00
We believe that our employee-owners set us apart from the competition. We are a dedicated sales organization committed to our employees.
Career Details - Customer Service Representative
Ideal Candidate: Helpful, positive, team player with exceptional face-to-face customer service skills. One who enjoys troubleshooting, researching, investigating.
Position Summary: The CSR supports sales personnel to research solutions, respond to customer requests and identify leads for selling opportunities.
Position Details
- Reports To: Customer Service Lead
- Position Level:
- Status: Full-time (40 hours/week)
- Classification: Non-exempt (Overtime available)
- Schedule: Monday - Friday
- Shift: 8:00 a.m. - 4:30 p.m.
- Location: 4935 East Hunter Avenue, Anaheim, CA 92807
- Workforce: Under 25 employees
- Compensation: Based on experience, knowledge, ability
- Hourly Range: $20.00 - $24.00
Primary Responsibilities
- Provides exceptional, knowledgeable customer service and technical support.
- Assists the sales and operations team.
- Follows policies, procedures, and safety procedures.
- Research, learn, and maintain product information.
Skills
- Excellent communication skills including phone etiquette.
- Proven customer support experience.
- Ability to write, read business correspondence, English language.
- Ability to research, analyze.
- Ability to calculate figures, amounts.
- Proficient in the use of Microsoft office tools.
- Construction industry and/or building material products knowledge/experience highly desired.
- Bi-lingual, Spanish and English, highly preferred.
- Familiarity with ERP systems and practices (Infor SX.E) welcomed.
The Smalley Mission: Be the vital link for customers. By: 1) Buying at maximum discount levels to help stay competitive, profitable. 2) Stocking products locally to provide fast delivery. 3) Having trained representative & salespeople, both inside and out, that know how to respond to all needs.
Please apply on our Smalley Website/Careers page to be considered.
Smalley Open Careers Link -> Open Positions