Lead Construction Representative jobs in New Britain, CT

Lead Patient Service Representative

Hours: Full-Time/40 Hours

Shift Details: Days, 1st Shift

The Smarter Choice for your Career!

Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.

Position Summary:

The Lead Patient Service Representative is accountable for coordinating general office duties and assisting with day-to-day front office operations. This includes assisting with general patient flow, general office duties, first level customer relations/service, staff scheduling, office supply purchase, front desk inbox and work queues. This position also performs receptionist duties.

Responsibilities:

Staff Scheduling

Maintains schedules of all support staff (excludes providers) by preparing draft schedules under the direction of the Practice Manager ensuring department policies pertaining to overtime and staffing models are adhered to (e.g staff is scheduled to contracted hours) and department protocols for offering shifts are followed:

• Submits staff schedule draft recommendations to the practice manager 6 weeks in advance for final review and approval Manages All day-to-day staff schedule changes to any approved and published schedule (e.g. Response to absences, late PTO requests, staffing adjustments due to volume) in accordance with department staffing model, shift standards and protocols for offering shifts. Communicates finalized changes to staff in a timely manner via email or phone.

• Refers unusual exceptions to the Practice Manager for input and resolution All schedules recommended for publishing will have PTO addressed before submission to the PM and all required shifts will be filled. Staff will correctly be scheduled at their contracted hours and shift hours correctly designated.

• Maintains PTO schedule for all staff and is responsible for securing adequate coverage or by making necessary adjustments to regular staff schedules to ensure shifts are covered.

Front Office Operations

• Assists in ensuring Front office workflow is maintained in a flowing effective manner, accurate tracking of patient check in/out times, as well as assisting with overall triage of patient flow to ensure minimal wait times.

• Performs front office duties and takes regular shifts.

• Available for staff calls, regarding front office procedures and/or questions. Welcomes questions and responds accurately and promptly

Office Duties

• Performs general office administrative duties including addressing mail, ensuring the cash drawer is balanced and closed at the end of each day. Oversees staff process for office supply purchases and is accountable for identifying and maintaining a Standard Office Supply list of cost efficient products

• Maintain front desk inbox and work queues for all 3 offices

Minimum Qualifications:

• High school diploma of GED equivalent

• Sound knowledge and experience with front office operations, insurance protocols/in-out of network, co-pay and cash management, clinical policies and regulatory compliance (DPH, CMS)

• Basic computer skills including Microsoft office, Google including all Google apps including but not limited to Calendar, Documents, Sheets, Slides

• General office skills and experience (copier, fax, email, scanner)

Preferred Qualifications:

• 3-5 years experience in front office operations for busy medical office practice using electronic health record

• EPIC experience

Comprehensive Benefits Offered:

• Competitive and affordable health benefits (total rewards package)

• 403(b) retirement plan with company matching

• Paid holidays, time off and sick time

• Wellness rewards program

• Quick commute access from I-84, Route 9 and surrounding areas

• Free parking with shuttle drop-off service

• …and much more!