Leasing Administration Manager supervises a team of leasing administrators to ensure monthly rents are paid and all leasing activities are in accordance with policies and guidelines. Coordinates charges with landlords and works with senior management on occupancy decisions. Being a Leasing Administration Manager oversees completion of all necessary paperwork and ensures proper customer service. May require a bachelor's degree. Additionally, Leasing Administration Manager typically reports to a head of a unit/department. The Leasing Administration Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Leasing Administration Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Responsibilities:
- Manage customer relationships and provide excellent customer service
- Conduct property tours and showcase available units to potential tenants
- Assist with lease agreements and ensure all necessary paperwork is completed accurately
- Coordinate move-in and move-out processes, including inspections and key exchanges
- Handle tenant inquiries, complaints, and maintenance requests in a timely manner
- Utilize a computerized maintenance management system (CMMS) to track and schedule maintenance tasks
- Collaborate with the property management team to ensure efficient operations
- Conduct market research to stay updated on rental rates and market trends
- Assist with marketing efforts, including creating online listings and promoting vacancies
- Upsell additional services or amenities to current and prospective tenants
Requirements:
- Previous experience in leasing or property management is preferred but not required
- Strong administrative skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to negotiate effectively and resolve conflicts professionally
- Proficient in using computer software for word processing, spreadsheets, and email communication
- Knowledge of facilities management and property maintenance procedures is a plus
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
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Work Location: In person
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