Legal Services Director jobs in Kansas City, KS

Customer Service Representative, CSR

About us

Complete Legal is an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and offices in Boston and Nashville.
Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management.

Position Overview & Description

As a Customer Service Representative, you will partner with the sales team to ensure clients are satisfied with the products and services they’ve received. A CSR is responsible for supporting our clients and the sales team to help add value and ensure quality. The CSR is a client facing role that helps build long-lasting relationships.

To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/DtUgAsNpKfXYatlSons

Experience, Qualifications, Requirements

• Demonstrated ability or high aptitude to learn to sell through delivering service.
• Must be able to develop relationships with our clients and identify sales opportunities.
• Ability to provide comfort and add value to each interaction with repeat and new customers within firms.
• Knowledge of or willingness to learn Salesforce for daily schedule management and capturing client data
• Support both Senior Account Managers and Account Managers where needed.
• Work as part of a team while growing as an individual contributor.
• Ability to clearly communicate through all forms of communication, including written.
• Proactively maintaining communication channels with clients via phone, email, or face-to-face meetings
• Onboarding new clients to help them understand the full suite of company products, programs, and services.
• Acting as the point of contact for clients to access our services.
• Be able to demonstrate the ability to excel at multi-tasking, prioritizing, and managing your time efficiently and effectively.

Preferred skillset:

• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Excellent interpersonal, oral, and written communication skills
• Experience writing and delivering communications to other departments
• Ability to work with little supervision and the ability to take initiative
• Strong attention to detail
• Ability to build long-lasting and meaningful relationships with clients
• Analytical skills and ability to work with large data sets

Physical Demands and other requirement:

Ability to lift and move up to 35-pound document boxes.

Reliable transportation

To be considered for this position, please submit your resume, and fill out a short survey. Copy and paste the link below into your browser: https://go.cultureindex.com/p/DtUgAsNpKfXYatlSons

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person