Library Researcher jobs in Tacoma, WA

Library Researcher carries out research activities in a library. Processes requests for research information and compiles information on related topics. Being a Library Researcher requires a bachelor's degree and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Additionally, Library Researcher relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. (Copyright 2024 Salary.com)

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Customer Experience Assistant - Summit
  • Pierce County Library
  • Tacoma, WA FULL_TIME
  • Customer Experience Assistant

    Pierce County Library System


    Hiring Range: $23.66-$27.43 per hour; Pay Grade Range: $23.66 – $32.75 per hour


    Compensation

    Pierce County Library System offers a compensation program which recognizes qualifications and experience relevant to each position. The starting pay is established typically within the hiring range below based upon the experience of the individual hired into the role. Our compensation package also includes annual increases for each additional year of experience and tenure in the role, up to the maximum (current year maximum outlined in pay grade range above). Eligibility for overtime is exclusive to positions which are FLSA status non-exempt below.


    FLSA Status: Non-exempt

    Position Status: Regular

    Location: Summit Branch

    Hours Per Week: 32

    Schedule:

    Sun: OFF Mon: 11:05-8:05 Tues: OFF Wed: OFF Th: 11:05-8:05 Fri: 9:05-6:05 Sat: 8:05-5:05

    Schedule is subject to change.




    Union Status: Represented


    Candidate Submission Timelines:

    TRANSFER Candidates: transfer eligible candidates internal to PCLS will be given first consideration for this position through the Transfer Closure date. Please review the StaffWeb Transfer Process Overview.

    EXTERNAL OR NON-Transfer INTERNAL Candidates: To be considered for this position please submit your resume and up to 4 additional attachments to display your knowledge, skills and abilities for consideration for this position no later than 5:00 p.m. on closing date below.

    Submissions after the Closure Date below will not be considered:

    • Transfer Closure Date: Monday, April 1, 2024 at 5:00pm
    • External or Non-Transfer Internal Candidates Closure Date: Friday, April 5, 2024 at 5:00pm

    Veteran Status: Applicants wishing to claim Veterans Preference should select the percentage that they qualify for, 5% or 10% during the application. More information about veteran’s preference, such as the difference in percentage can be found here and here. If you need more information please contact us at:HR@pcls.us


    Position Summary

    Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers’ advisory services. This position supports the library in providing direct customer service to all library customers.


    Essential Functions

    Class specifications are intended to provide a descriptive list of the range of duties performed by employee in the class. Specifications are not intended to reflect all duties performed within the job.

    • Delivers high-quality, customer-focused services to diverse customers of all ages.
    • Works with customers in person, by telephone, and digitally.
    • Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
    • Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
    • Provides basic reference and readers’ advisory assistance in person, online and other various formats.
    • Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.
    • Provides assistance to customers to locate library materials in the building and online, promotes library services.
    • Processes, sorts, and shelves library materials as necessary; maintains periodicals.
    • Prepares and maintains displays; updates bulletin boards, posters, and flyers.
    • Counts and balances deposits and prepares weekly financial reports.
    • Acts as Person In Charge, as delegated or scheduled.
    • Assists with program support as directed by a Supervisor or Librarian.
    • Participates on project teams and committees, as appropriate and within the scope of the position summary and essential functions.
    • Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed.
    • Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
    • Demonstrates punctuality and regular and consistent attendance.
    • Performs other duties as assigned or required.

    Additional Duties and Responsibilities

    Duties are considered non-essential and include the following:

    • Reports to a Customer Experience Supervisor. May direct the work of additional staff and Volunteers, under the direction of a supervisor. Will act as Person in Charge as delegated or scheduled.

    Core Skills & Qualities / Leadership Competencies

    Employees are expected to demonstrate the following qualities at all times:

    • Customer Focus
    • Teamwork
    • Communications
    • Leadership
    • Problem Solving
    • Change and Learning
    • Positive Attitude
    • Professional Integrity
    • Diversity

    Required Knowledge, Skills, and Abilities

    The employee is expected to perform or possess the following:

    Minimum Requirements including Education, License or Certifications:

    • Associate’s Degree in a related field, and
    • Two years public library/customer service experience; OR
    • Any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
    • Depending on area of assignment, a valid Washington State Driver’s License may be required.
    • Must pass criminal background screening prior to hire.
    • May be assigned to work at multiple locations. The ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes.

    Technology Requirements:

    Required:

    • Ability to effectively navigate basic electronic record creation and storage (e.g. timecard/HRIS, performance review, network drive storage)
    • Use of basic office equipment (e.g. PC, printer, copier, phone, fax, mouse, security alarm)
    • Basic keyboard and alpha/numeric data entry skills
    • Basic PC navigation skills in a windows based environment; ability to connect and print
    • Ability to navigate, search and use basic web functions and applications
    • Intermediate MS Office Suite skills (e.g. Outlook, Word, Excel) to satisfactorily complete job responsibilities – All other roles
    • Specialized equipment or software skills sufficient to satisfactorily complete job responsibilities (e.g. HRIS)

    Desired:

    • Integrated Library System, Inventory or Data Management system experience
    • Ability to successfully complete Basic MOS Certification or Course
    • Digital media, digital collections and ebooks knowledge

    Physical and Environmental Conditions:

    Work is conducted in a normal office setting or library environment that provides comfortable lighting, temperature and air conditions and/or regular contact with public. When delivering service outside of PCLS locations, weather, physical, and environmental conditions will vary and work will adhere to additional PCLS safety protocols. Occasional light lifting, such as three to four reams of paper, four or five books, or other library materials up to 35 pounds may be required. Subject to sitting and standing for extended periods of time, talking, bending, reaching, and lifting objects weighing up to 30-35 pounds. May lift or push up to 50 pounds as needed. Must be able to lift and carry library materials and push/pull loaded carts.

    Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.

    Work may be performed in a library environment and involve regular contact with the public, and/or require push/pull loaded carts.

    The above position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.


    Benefits:

    • Sick Leave
    • Medical, Dental, and Basic Life Insurance
    • Long-Term Disability
    • Vacation
    • State Retirement System
    • Employee Assistance Program
    • Employees have an opportunity to participate in the Tax Sheltered Annuity Program and the Deferred Compensation Program.
    • Additional life insurance for the employee and family is available through payroll deduction.
  • Just Posted

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Librarian - Adult Services, Summit
  • Pierce County Library
  • Tacoma, WA FULL_TIME
  • Librarian Adult Services Pierce County Library System Hiring Range: $32.75-$37.95 per hour; Pay Grade Range: $32.75 – $45.33 per hour Compensation Pierce County Library System offers a compensation pr...
  • Just Posted

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Customer experience
  • Pierce County Library
  • Tacoma, WA FULL_TIME
  • Customer Experience Assistant Pierce County Library System Hiring Range : $23.66-$27.43 per hour; Pay Grade Range : $23.66 $32.75 per hour Compensation Pierce County Library System offers a compensati...
  • Just Posted

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Paraeducator, Elementary Library - SR2210
  • Kent School District
  • Kent, WA PART_TIME
  • This posting has been reopened and will be open until ?lled. If you have already applied, you do not need to submit another application. This position is a 5.75 hours per day and 9 months per year wit...
  • 19 Days Ago

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Library Assistant - Elementary
  • Federal Way Public Schools
  • Federal Way, WA FULL_TIME
  • The Library Assistant - Elementary School plays a large part in ensuring that students have productive library experiences. This is accomplished in a variety of ways, including keeping the library nea...
  • 1 Day Ago

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Library Assistant - Middle School
  • Federal Way Public Schools
  • Federal Way, WA FULL_TIME
  • The Library Assistant – Middle School plays a large part in ensuring that students have productive library experiences. This is accomplished in a variety of ways, including keeping the library organiz...
  • 12 Days Ago

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0 Library Researcher jobs found in Tacoma, WA area

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User Research Coordinator
  • Experis
  • Bellevue, WA
  • Come join our team of dedicated professionals whose mission it is to bring the voice of users to our client's product te...
  • 3/28/2024 12:00:00 AM

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User Researcher
  • eTeam
  • Seattle, WA
  • Job Title: Research Scientist Location: Seattle WA, Hybrid, NYC 2nd option, San Diego 3rd option Duration: 12+ Month Con...
  • 3/28/2024 12:00:00 AM

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Research Analyst
  • Himalaya Capital
  • Seattle, WA
  • Himalaya Capital, a value investment fund management firm based in Seattle, Washington, is looking to hire a Research An...
  • 3/28/2024 12:00:00 AM

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Research Program Manager, Research Operations
  • Meta
  • Seattle, WA
  • The Marketing Insights Programs team builds programs that power the Insights function and grow the global researcher com...
  • 3/28/2024 12:00:00 AM

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Research Scientist
  • System One Holdings, LLC
  • Seattle, WA
  • Job Title: Research Scientist Location: Seattle, WA Compensation: $43.00- $53.11 Type: Contract, Potential for extension...
  • 3/28/2024 12:00:00 AM

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Research Scientist
  • R&D Partners
  • Seattle, WA
  • Job Description Job Description R&D Partners is seeking to hire a Research Scientist in Seattle, WA. Your main responsib...
  • 3/27/2024 12:00:00 AM

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Research Scientist
  • TSR Consulting Services, Inc.
  • Seattle, WA
  • Our client, an established pharmaceutical company is in search of a Research Scientist to join their team on a W2 contra...
  • 3/27/2024 12:00:00 AM

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Research Scientist
  • R&D Partners
  • Seattle, WA
  • Job Description Job Description R&D Partners is seeking to hire a Research Scientist in Seattle, WA. Your main responsib...
  • 3/27/2024 12:00:00 AM

Tacoma (/təˈkoʊmə/ tə-KOH-mə) is a mid-sized urban port city and the county seat of Pierce County, Washington, United States. The city is on Washington's Puget Sound, 32 miles (51 km) southwest of Seattle (of which it is the largest satellite city), 31 miles (50 km) northeast of the state capital, Olympia, and 58 miles (93 km) northwest of Mount Rainier National Park. The population was 198,397, according to the 2010 census. Tacoma is the second-largest city in the Puget Sound area and the third largest in the state. Tacoma also serves as the center of business activity for the South Sound re...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Library Researcher jobs
$27,873 to $42,228
Tacoma, Washington area prices
were up 2.8% from a year ago

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