Library Services Manager manages the daily planning, staff, and operations for the acquisition, classification, maintenance, licensing, and distribution of print and digital materials to meet the information needs of library users. Coordinates process to research, review, identify and procure new materials to develop the library's collection. Being a Library Services Manager performs cataloging and creates bibliographies and metadata to classify the library's collection of books, serial publications, documents, audiovisual, and other materials. Develops and oversees support, service, and technology resources to ensure that groups and individuals can access requested materials. Additionally, Library Services Manager requires a bachelor's degree. Typically reports to a director. The Library Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Library Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SUMMARY DESCRIPTION:
Oversees all Player Services operations of all cage functions to include credit and collections. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions. Ensures compliance with all applicable laws, rules and regulations as well as all Federal laws governing monetary transactions, internal controls, and company policies & procedures. Manage all customer service by ensuring team are enrolling new members and servicing existing members. Manage all guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience.
JOB REQUIREMENTS:
Must be at least 21 years of age.
Two-year college degree or relevant other financial experience or training.
Minimum of five (5) years’ experience as a Casino Cage Supervisor.
Must have some background in Marketing.
Must have Casino background.
Must have strong analytical skills.
Minimum of five (5) years of progressive leadership and management experience in staff selection, establishing goals and objectives, and effectively managing resources.
Demonstrated experience in maintaining consistent, high quality guest service levels and a proven track record of maximizing revenues while controlling labor and other operating expenses.
Must have outstanding verbal and written communication skills and exceptional customer relation skills.
Ability to operate CMS, Central Credit, Global Cash, Western Union, R-File, ACSC, Microsoft Office, and WMX software and processes.
Strong computer skills in MS Office/Windows - Excel, PowerPoint, Word.
Ability to acquire extensive knowledge and application of company Title 31 policies.
Must be able to obtain/maintain any necessary licenses and/or certifications.
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