Library Services Manager jobs in Cedar Rapids, IA

Under the direction of the Hiawatha Public Library Director, supervises library assistants and pages, provides direction to

all staff regarding circulation services, and manages the day-to-day operations of the library. The Operations Manager has

overall responsibility and accountability for providing planning and direction to multiple functional areas within the

library, with an emphasis on ensuring quality service for patrons. The scope of responsibility includes all points of service

delivery at the library. Participates in the development, recommendation and administration of library policies, procedures

and processes. Oversees and provides budget input. Works collaboratively with all library departments, City departments,

consortium partners, the community and/or external agencies.

DISTINGUISHING CHARACTERISTICS:

The Library Operations Manager is under the supervision of the Library Director.

ESSENTIAL FUNCTIONS:

Employer may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Assists with planning, organizing, maintaining and managing the processes and operations of the library including
circulation, technology/equipment, interlibrary loan, room booking, reserves, security, and facilities maintenance.

Assists with managing the activities of the staff (e.g. planning, implementing, administering, and evaluating projects

and services affecting Library operations)

Works with consortia partners to develop circulation procedures and maintains the integrity of the collection and
ensuring accurate records

Mediates patron disputes related to circulation policies and procedures; resolves problems, answers questions, and
addresses patron concerns

Maintains an active program of public relations; speaks as requested to groups about library services

Develops, recommends and administers policies, procedures and processes in support of the library operations

Collaborates with consortium partners; implements and monitors compliance with approved policies, procedures and
processes with the director’s understanding and approval

Possesses the ability to work in an environment of shifting priorities and frequent interruptions

Interacts with staff and public in a positive manner

Assists and consults with library staff and supports them as necessary. Assists with hiring, developing, evaluating,
motivating, and disciplining staff. Provides and coordinates staff training; works with employees to correct

deficiencies; implements discipline and recommends termination procedures as appropriate to library director and

human resources

Monitors the budget for staff hours, supplies/equipment programming expenditures. Plans, prioritizes and
recommends staffing changes, supplies and equipment as needed

Coordinates problem resolution for facility-related issues as necessary

Participates in the work of staff and assists library patrons in various service areas

Manages the execution of library-related materials contracts and negotiates contracts with vendors

Works with consortia partners in the negotiation of consortium-wide contracts with vendors

Evaluates new technology and products and makes appropriate recommendations for purchase and implementation

Collects and analyzes a variety of complex data and information. Performs statistical analysis and summarizes
findings in applicable reports, surveys and other communication mediums

Represents the library in a variety of meetings, committees, consortia and/or other related groups

Communicates information regarding services, information resources, continuing education opportunities, and/or
other pertinent information as appropriate

Attends professional meetings and workshops; affiliates with professional library organizations

Participates in long-range planning for the library

Performs other related duties as assigned

QUALIFICATIONS (POSITION REQUIREMENTS AT ENTRY):

Comprehensive knowledge of library processes, policies, and procedures

Ability to develop, monitor, and evaluate strategic and operational plans

Ability to manage, coordinate, and evaluate the work of others

Ability to work cooperatively and to maintain effective working relationships to accomplish job responsibilities

Ability to make effective public presentations

Ability to interpret and advocate issues related to State and federal library legislation

Awareness of current social, cultural, and educational topics and trends

Principles and practices of public sector and municipal budget development and administration

Ability to operate a personal computer using program applications appropriate to assigned duties and responsibilities

Ability to prepare accurate and reliable reports containing findings and recommendations about library services and
activities

Principles of supervision, training and performance evaluation

English usage, spelling, grammar and punctuation

SKILLS AND ABILITIES (POSITION REQUIREMENTS AT ENTRY):

Ability to make independent decisions

Ability to exercise good judgment and use of critical thinking skills

Ability to collaborate

Ability to supervise, train, and evaluate staff

Ability to delegate authority and responsibility

Ability to work in an environment of shifting priorities and frequent interruptions, hectic pace and interaction with
staff and public

Ability to provide excellent customer service

Ability to manage integrated library system and various technology and equipment

Ability to coordinate activities with other internal departments, City departments, consortium partners, and/or external
agencies

Ability to maintain budgets

Ability to develop and implement effective recordkeeping processes

Ability to prepare a variety of reports related to operational activities, including statistical analysis

Ability to develop, implement, and monitor policies, procedures, and work flow

Ability to manage projects

Ability to work with diverse socio-economic, cultural and ethnic backgrounds of patrons and staff

Ability to utilize computer technology for communication, data gathering and reporting

Ability to communicate effectively through oral and written media

TRAINING AND EXPERIENCE (POSITION REQUIREMENTS AT ENTRY):

Master's Degree in Library Science from an ALA-accredited institution and at least 1 year of supervisory experience in a

library setting.

LICENSING REQUIREMENTS (POSITION REQUIREMENTS AT ENTRY):

Iowa State Library Certification (Level VI)

ESSENTIAL PHYSICAL ABILITIES:

Positions in this class typically require standing, mobility, fingering, talking, hearing, seeing and repetitive motions.

Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift,

carry, push, pull or otherwise move objects, including the human body. Ability to perform sedentary work that involves

sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary

criteria are met.

SUPERVISORY RESPONSIBILITY:

The Operations Manager manages employees of the Hiawatha Public Library at all levels. In the absence of the library

director, the operations manager will temporarily assume those roles and responsibilities.

POSITION TYPE AND EXPECTED HOURS OF WORK:

This is a full-time position. General hours of work and days are dictated by library hours of operation. The library is open

seven days a week. Hours of operation are anytime between 8 am and 8 pm. Evening and weekend work are required as

job duties demand.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any

time with or without notice.

SIGNATURES:

This job description has been approved by all levels of management:

Manager____________________________________________________

HR_________________________________________________________

Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the

position.

Employee__________________________________ Date_____________

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