Library Services Manager jobs in San Francisco, CA

Our mission is to improve health equity by expanding access to cancer precision medicine.

Trial Library, Inc. is a venture-backed startup founded in 2022 to address inequities in clinical trial participation. Our technology is integrated with human-led navigation to enable clinical trial discovery for anyone, anywhere. Our vision is to be the leading discovery and recruitment platform for inclusive clinical trials.

We are a diverse team of experts who believe that health equity starts with patient and provider empowerment. We believe that inequities in clinical trial access need to be addressed creatively and intentionally. We believe that inclusive research environments can answer questions that improve health outcomes for all, not just the few who participate in clinical trials. We believe in the power of technology to disseminate high quality health information about clinical trials sustainably. We believe in the power of representation in online health communication.

As a Clinical Associate Project Manager, you will work closely with the Chief Executive Officer, Chief Product Officer, Associate Director of Operations, Provider Customer Success Manager, and Ally Navigation team to support Study Sponsors on the Trial Library Platform. This is a remote position. 

You will play a pivotal role in ensuring seamless communication and satisfaction between Trial Library and sponsor study teams (our customers). You will act as the main point of contact and manage relationships with study teams for activated clinical trials on the Trial Library platform. You will build strong relationships with sponsors with a focus on close collaboration with study teams to deliver timely reports and insights regarding Trial Library services. 

• Serve as the primary liaison between Trial Library and pharmaceutical study sponsors, maintaining regular communication channels, provide updates, and gather feedback
• Ownership of all sponsor study team inquiries and troubleshooting to support study teams when necessary
• Deliver timely reports and insights regarding Trial Library platform’s services and performance for contracted clinical trials  to sponsor study teams
• Bridge the gap between Trial Library operations, provider customer success, and pharmaceutical sponsor reporting  
• Oversee outgoing clinical trial related materials to study teams regarding Trial Library performance and services
• Oversee and deliver post-sales sponsor presentations from launch of services for a trial to ongoing performance reporting meetings
• Communicate Sponsor feedback to internal stakeholders to implement changes to Trial Library software such as updates to inclusion/exclusion criteria or clinical trial site locations
• Demonstrate rigor in being detail oriented in reporting obligations to study teams
• Develop standardized pharma reporting procedures and best practices
• Oversee all written documentation sent regarding performance metrics to study teams
• Maintain up to date knowledge of Trial Library product offering for study teams

• Excellent organizational and time management skills
• Excellent communication skills, oral and written
• Detail and process oriented
• Minimum 5 years of professional experience in oncology clinical research 
• Interact with internal and external customers with a high degree of professionalism
• Experience with oncology clinical trials, pharmaceutical sponsor reporting needs, and trial enrollment activities 
• Demonstrate a bias towards action and seek to intervene before issues arise
• Strong communicator and persistent, able to influence behaviors to help drive the desired outcomes
• Facilitate an analytical approach and use data to drive actions
• Agile and willing to adapt quickly in order to achieve desired outcomes
• Demonstrated ability to exercise autonomy in engagement of sponsors 

Our Core Values

1. Ally is our favorite moniker

2. The most inclusive approach is worth the work

3. Celebrate measurable improvements in equity outcomes

4. Fearless advocates for diversity

5. Incentives matter to stakeholders choosing our products

6. Taking initiative is actually giving 

7. We are accountable for the experience of patients and providers

8. Empathy and humility are the real dynamic duo

Trial Library, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.