Library Technical Services Director jobs in Rochester, NY

Description

Director of Operations, Consulting and Technical Assistance 

Consulting 

Remote in New York State Only - Some in-person meetings 

FULL-TIME, Exempt: 40 hours 

Coordinated Care Services Inc (CCSI) seeks a talented Director of Operations, Consulting and Technical Assistance to contribute their expertise in providing essential business services to our provider organizations and customers.   As a strategic Director of Operations for Consulting and Technical Assistance, this role will spearhead the seamless execution of day-to-day operations, leveraging your expertise in equity-focused, trauma-responsive practices. The Director of Operations for Consulting and Technical Assistance’s strategic vision will drive the customer engagement life cycle, coordination of resources, and management of internal business support relationships. The Director of Operations for Consulting and Technical Assistance will work closely with the Vice President to ensure progress towards strategic goals, and accountability and maintain clear communication with key stakeholders. Your commitment to excellence will be evident as you advance the work of the Consulting and Technical Assistance team to promote excellent customer and staff satisfaction.

In this role, you will be 

• Leading customer engagement life cycle, overseeing key processes and procedures, ensuring meticulous attention to detail and overall customer satisfaction.
• Partnering with the Vice President and Chief Growth Office, supports implementation of growth strategy.
• Coordinating resources across the Consulting and Technical Assistance team to ensure team and project administration and project management support.
• ·Managing relationships with key internal business partners including accounting, contracting, IT, and communications/marketing.
• Managing Continuing Education credentialing and process in support of training offered through Consulting and Technical Assistance.
• Providing mentorship and supervision to a team of dedicated professionals, fostering their growth and development. 
• Empowering team members through inclusion in decision-making processes, ongoing training, and constructive performance feedback.
• Staying abreast of industry advancements by engaging with professional journals, publications, and industry forums. Leverage insights from other service delivery systems to identify best practices and contribute to the generation of valuable knowledge within the field.
• Fulfilling additional duties as assigned, demonstrating flexibility and adaptability in addressing evolving project needs and organizational priorities. 
• Other duties as assigned.

Requirements

• Minimum MSW, MPA, MPH, MHC, PsyD, PhD with a degree is social work, public health, psychology or other related degree.
• Minimum of 3 years of experience managing and leading related projects in healthcare, behavioral health, public health, or related field, or equivalent education and work experience (see CCSI's equivalency chart .)
• Minimum 2 years’ experience conducting staff supervision, preferred.

Additional Requirements

• Satisfactory completion of all required background screenings.
• Will be required to travel to locations in NY state (both day travel and overnight obligations) to attend and facilitate meetings, conferences, training, etc) 10-15% in the calendar year

We Are CCSI!

CCSI employs more than 500 talented, dedicated professionals who provide program management services, consulting, and operational support needed by local departments of mental health and social services, state agencies, community-based organizations, and school districts across New York State and beyond! Our mission, simply put, we help people and communities. 

CCSI’s vision is to be an exceptional place for individuals to grow and build a career, while expanding our capacity to invest in communities. We do this by prioritizing employee voice and equity to ensure we protect employees from harm; provide connection and community; enable work-life harmony; foster mattering at work; and creating opportunities for growth and development. 

We Can Offer You 

• Market competitive compensation.
• An award-winning Wellness@Work and employee benefits program. 
• An organization that is committed to racial equity and anti-racist practices. 
• Continuous professional development opportunities.
• A voice in shaping CCSI’s ever-evolving diverse company culture. 

CCSI does not accept inquiries from third-party recruiters or search agencies.

Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.