Licensing Clerk jobs in Alaska

The Department of Commerce, Community, and Economic Development, Division of Corporations, Business, and Professional Licensing, is recruiting for multiple Occupational Licensing Examiners. The duty stations are located in Juneau and Anchorage. Teleworking opportunities are available for these positions following an initial training period.

Working in this position you will be performing a wide variety of administrative assignments necessary to ensure qualified individuals are issued professional licenses. This position's duties include managing applicant files in a variety of formats, communicating with licensees, and ensuring supplemental documentation is accurate, complete, and compliant with licensing standards. Licensing examiners are the primary point of contact for the public and serve as a liaison between the division and applicants, licensing boards, professional associations, and a multitude of federal, state, and local agencies.

The mission of the Division of Corporations, Business and Professional Licensing is to inspire public confidence through balanced regulation of competent professional and business services.

Our work is guided and informed by our beliefs and commitments to:

• Respect: We respect people, value diversity, and are committed to equality;

• Participation: We value and recognize the contributions of our staff;

• Quality: We strive for excellence through focus and attention to detail;

• Openness: We are committed to a culture of teamwork and a willingness to think outside of the box.

The benefits of joining our team:

There is great satisfaction in working with a team that directly impacts the economic well-being of Alaska. The division offers a dynamic, supportive, and collaborative work environment including telework options.

This position will enable you to build a solid core of knowledge of professional licensing statutes, regulations, and policies, along with potential advancement within the division. This position provides an opportunity to build on your customer service, communication, and computer skills and support a variety of career goals.

The division licenses over 40 professions from Acupuncturists to Veterinarians. This is a great opportunity to transfer your existing skills in a licensed profession to a new career-or to put your administrative skills to work in an exciting, fast-paced environment. Your next career opportunity may be waiting for you here!

The official duty station is located in our main office in Juneau on the 9th floor of the State Office Building or on the 15th Floor of the Robert Attwood Building in Anchorage. Our offices have updated furnishings and are centrally located in downtown areas of their respective communities. Telework opportunities are available for eligible employees following an initial training period.

The work environment is friendly, professional, and cooperative, with regular interaction with colleagues, other state agencies, and the general public. We foster personal growth, independent work, and exceptional judgment. Our daily working environment is challenging and extremely busy with a high volume of customer contact. Our staff is highly focused with exceptional attention to detail.

Positions with the State of Alaska offer telework opportunities, paid leave accrual, paid holiday leave, a comprehensive retirement plan, and competitive health, vision, and dental plans.

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

• Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Recruitment Notice:

This posting is for an open continuous recruitment for multiple vacancies that currently exist or are anticipated to exist.

Minimum Qualifications

Additional Required Information

COVER LETTER INSTRUCTIONS

Your cover letter should:

• Be one page professionally written and include proper format, grammar, spelling and punctuation;

• Explain how you meet the minimum qualifications for this position; and

• Specifically address how your education and work experience meet the desired core competencies as listed above.

Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. If you do not attach a separate, professional cover letter, you will not move on to the interview phase.

Your professional cover letter will also be used as a writing sample.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

INTERVIEW INFORMATION

If selected for an interview, you will need to bring:

• Three (3) professional references who have had supervisory responsibility over you along with daytime contact numbers;

• Copies of your three (3) most recent performance evaluations.

SPECIAL NOTICE

• This position may require travel for board meetings and national conferences for no more than one week at a time.

• Multiple positions are for a licensing program that will require an initial training period for a time period of at least six (6) to eight (8) months before the selected candidate could be eligible for telework opportunities. This will require the candidate be in the office for the training period.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

Contact Information

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year