Licensing Manager oversees the licensing of employees responsible for the sale and marketing of insurance, loan, or investment products. Ensures compliance with all applicable regulations; maintains all necessary records. Being a Licensing Manager manages license acquisition and renewal processes. Establishes databases or recordkeeping policies and strategies to track the status of agents, applications, and forms. Additionally, Licensing Manager may require a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Licensing Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Licensing Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Front Counter Licensing Specialist is responsible for daily functions at the Front Counter with an emphasis on specific tasks related to Contractor Licensing. Tasks include but are not limited to, receiving telephone or over-the-counter inquiries from the public and contractors, answering questions of a general or technical nature, or referring to the proper source. Responsible for reviewing contractor license applications, answering phones, providing customer service, and performing clerical functions such as word processing, filing, copying, and issuance and maintenance of licenses within the jurisdiction. Front Counter Licensing Specialist must be proficient in the operation of the Pikes Peak Regional Building Department in order to answer questions and redirect as needed. Work is performed under the general direction of the Deputy Building Official.
Education and Experience:
Must have a High School diploma or equivalent. Requires a minimum of two years of administrative or clerical experience preferably in a regulatory environment. Must have at least two years of customer service experience, preferably in the construction industry.
Essential Job Functions:
Qualifications:
Requires ICC Permit Technician Certification or ICC Residential Building Inspector Certification within six months of hire. Must be computer literate to retrieve, update, and keep accurate contactor license and registrations, insurance requirements, and permit history. Must have knowledge of applicable ordinances and codes. Must be able to answer phones, write reports, and assist the public with complex requirements. Must have the ability to establish and maintain effective working relationships with employees, other agencies, and the public. Must be motivated, organized, and able to prioritize multiple tasks. Must have the ability to communicate effectively, both verbally and in writing complex and technical requirements. Requires familiarity with construction terminology. Must have the ability to problem solve and display professionalism when working with the public.
Core Values:
Supervision of Others: None
Physical Demands and Work Environment:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job description is not intended to be inclusive of all functions, responsibilities, and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
Applicants must be currently authorized to work in the United States without sponsorship.
Equal Employment Opportunity/Affirmative Action Statement:
The Department is dedicated to the principles of equal employment opportunity. The Department prohibits unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by federal, state, or local law.
Americans with Disabilities Act Compliance:
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the Department will not discriminate against individuals with disabilities on the basis of disability in its services, programs, or activities. The ADA requires the Department to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
NOTE: A Board of Commissioners independently governs the Pikes Peak Regional Building Department.
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