Life Underwriting Manager jobs in Long Beach, CA

ABOUT AMERIGO 

Amerigo Education is a U.S.-based company that supports international students studying in the U.S. and Canada, providing them with everything they need to achieve incredible outcomes in high school and beyond.

As international students from around the world seek to advance their education in North American high schools, Amerigo prepares them for a limitless future through partnerships with top-ranked high schools, supportive boarding and homestay accommodations and innovative approaches to language development, student support and university guidance.

Backed by Avathon Capital, Amerigo has strategic partnerships with highly-ranked private day schools in the United States and Canada, providing students with a seamless academic experience. Through the Amerigo model, we collaborate with our partner schools as they provide a rigorous college preparatory high school curriculum, while our Amerigo team delivers an expansive suite of academic, language and cultural immersion programs. Amerigo also offers students both boarding and homestay options, depending on the school location and student preference.

Amerigo seeks partners that are aligned with our mission to provide international students with an incredible high school educational experience.

Summary 

The Residence Manager (RM) will function as a leader on campus by supervising the Campus Coordinators and Campus Assistants to ensure a safe, healthy, and productive residential environment.  The RM will support the Director, Campus Operations (DCO) to lead daily operations and long-term strategy by taking ownership of operational and cultural components of the program.  This role is ultimately responsible for the physical and mental well-being of students; leadership and development of staff; and the effective execution and continual development of core operations and services. 

Leveraging existing elements of the Amerigo program, this team member will be expected to implement and manage a residential life program that values academic achievement, prioritizes each student’s overall well-being, and provides a high level of customer service to our students, families, staff members, and partner school community.  

Important to Note: The Residence Manager is a full-time, live-in position on our premises with provided housing included. As a live-in Residence Manager, you'll have the unique opportunity to be available and attend to team and student issues whenever needed, ensuring a supportive and positive living experience for all.

Success in this role will be demonstrated by: 

• Aligning oneself and the team around a set of organizational values, standards, and processes 
• Creating a safe, healthy and nurturing student community and culture 
• Developing programs, activities, services, and processes that ensure a positive student experience  
• Supporting the DCO and Operations Manager in managing facilities and related services including food vendors, transportation, activities planning, procurement, etc., to maintain a high-caliber work and residential environment for staff and students 

​​Role and Responsibilities​ 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

The Residence Manager will be responsible for creating a safe and nurturing residential community, supervising residential staff, as well as overseeing and implementing day-to-day residence operations. 

On a day-to-day basis, the RM will be responsible for: 

Staff Supervision and Support 

• Managing, developing, assessing, training, and retaining Campus Coordinators and Campus Assistants. 
• Ensuring that the work environment at the residence is professional and productive. 
• Taking a lead role in resolving all conflict within the dormitory. 
• Supervising and assisting as necessary with crises, emergencies, and urgent situations. 
• Creating and managing the weekly staff schedule using relevant platforms and proactively planning to account for upcoming vacations, holidays, community events, and PTO. 
• Working one weekend and overnight “on call” shift each month. 
• Covering day shifts as needed due to student illness and filling in gaps in staffing due to emergencies or short-term staffing shortages. 
• Leading weekly residence team meetings and one-on-ones with all direct reports. 
• Cultivating positive team morale and channeling negative chatter into solution-oriented problem solving. 
• Leading the residence team to maintain a strong connection and collaborative relationship with the partner school and on campus Amerigo team. 
• Supporting the DCO to build and execute campus team summer training and ongoing workshops targeting the residential team’s development. 

Residence Operations 

• Ensuring compliance with Amerigo and campus-specific SOP’s while creating a safe, supportive, and nurturing residential environment for students and staff. 
• Supporting the Operations Manager in developing and maintaining all aspects of the campus facilities and assets to ensure that the physical space meets the needs of our students and team. 
• Creating and maintaining the campus duty calendar, always ensuring proper levels of supervision. 
• Leading the coordination and execution of daily food services. 
• Leading the execution and coordination of student transportation utilizing third party vendors, rideshare concierge accounts, and two 12-passenger vans. 
• Leading the residential team’s execution and continual evolution of campus safety procedures such as student leave policy compliance, security system protocols, bed checks, and rounds. 
• Assisting with residence annual fit out process which involves preparing all residential units for student arrival in the summertime. 
• Collaborating with DCO and Student Services Team to plan and prepare for annual student arrivals and departures. 
• Supporting the DCO to maintain fiscal responsibility and compliance with Amerigo accounting protocols for residential budgeting, purchasing, and invoicing. 
• Supporting DCO and leading team to effectively communicate among internal and external stakeholders utilizing Salesforce, Orah, Microsoft Teams, email, Seesaw, WhatsApp, Wechat, and other platforms. 
• Supporting the DCO to communicate ideas, issues, and opportunities to the Central Services and partner school teams to positively impact the student experience. 

Student Mentorship and Wellbeing 

• Acting as in loco parentis and, therefore, taking responsibility for all aspects of the residential welfare of our students. 
• Collaborating with the Amerigo student services team to execute all administrative tasks involved with student health including school attendance, medical appointments, medical records, vaccinations, physicals, and insurance. 
• Contributing to the development of the Los Angeles residence behavior management model within the guidelines of Amerigo principles and leading the residence team to execute it effectively. 
• Leading the team to coordinate and deliver a calendar of evening and weekend activities while establishing a culture of student engagement and participation. 
• Leading the team to develop strong relationships with students through Amerigo’s advisory program to ensure that students feel supported, connected, understood, and cared for by the residential community. 
• Leading the campus team to collaborate with academic team to monitor and support academic success. 

Knowledge, Skills & Abilities 

The requirements listed below are representative of the knowledge, skill and/or ability required in order to successfully perform essential functions of the role.  

• The successful candidate will be an entrepreneurial, energetic leader with a love of working with people, particularly adolescents. This person will be organized and have excellent written and oral communication skills. This person will demonstrate the ability to be flexible with priorities in a dynamic environment. This person must be resilient and reliable while demonstrating an ability to build a strong community culture within a multicultural, international environment. Successful candidates will be able to effectively multi-task and collaborate within a team environment. 

Education & Experience 

• Bachelor’s Degree from an accredited 4-year university in a related discipline 
• Prior management experience in a residential education setting at the K12 or Higher Education level and/or possess an extensive professional residential background in a related field 

Physical Demands 

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged periods of sitting at a desk and working on a computer 
• Must be able to lift 15 pounds at times 
• Must be able to access and navigate each department at the central office and various campus facilities.