Public Health is recruiting for a part-time, 50%, regular help position in the Enhanced Care Management program serving youth and young adults who are Medi-Cal Managed Care beneficiaries to obtain better health and wellness. Work location will be based in Oroville.
Bilingual in Spanish is desirable.
FLSA: Non-Exempt
DEFINITION
Under immediate supervision provides peer to peer support services for clients and their family members/caregivers who directly or indirectly receive behavioral health and/or public health services; assists in developing and coordinating activities, programs and resources which directly support clients in achieving wellness and recovery-oriented goals; serves as a team member; conducts outreach to clients, family members/caregivers and the community; and performs related duties as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives immediate supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.
CLASS CHARACTERISTICS
This is an entry-level classification, working with close supervision, incumbents learn and perform routine peer support tasks. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
EXAMPLES OF TYPICAL JOB FUNCTIONS
Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
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Provides peer to peer support services which include, but are not limited to, monitoring, informing, supporting, assisting and empowering clients who directly or indirectly receive behavioral health and/or public health services, as well as their family members/caregivers.
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Provides outreach to peer clients to engage them in services and overcome barriers to participation in behavioral health and/or public health services; may act as an interpreter in contacts involving non-English speaking residents.
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Assists in the coordination and development of support services; provides information on community resources available for services provided by the County and the community.
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Assists clients with applications; explains eligibility requirements; helps with Medi-Cal enrollment; and coordinates transportation for clients.
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Documents and captures all client interaction and maintains timely reporting of same per agency standards and Medi-Cal billing requirements.
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Assists peer clients and/or family members in tracking and implementing recovery and wellness goals; offers support, encouragement and hope; models effective coping and self-help strategies to targeted populations; advocates on behalf of peer and family members as necessary.
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Accompanies peer clients to meetings and appointments to support their self-advocacy and facilitate better communication with service providers.
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Serves as mentor to teach and show peer clients and family members how to function more independently and in finding community resources; assists with access/linkage to community resources such as housing, transportation, education and employment.
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Serves as a role model to build and sustain connections and relationships with peer clients and the community.
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Assists peer clients in a wide variety of daily living activities, such as completing applications and forms, providing transportation, and navigating support service systems.
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Participates in production and/or distribution of support and educational materials and in training activities; conducts orientation sessions for center or program events and services.
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Attends meetings and workshops to gain further knowledge and skills to better serve peer clients and the community; serves as a peer representative to program activities and meetings.
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Assists with administrative and clerical tasks as assigned; maintains files and records.
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Performs other duties as assigned.
PHYSICAL DEMANDS
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Mobility to work in out-patient, clinics, jails or juvenile facilities and standard office settings; use standard office equipment, including a computer, and to operate a motor vehicle to visit various County and meeting sites; standing in and walking between work areas is frequently required; frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push, and pull materials and objects up to 25 pounds.
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Vision to observe client behavior read printed materials and a computer screen.
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Hearing and speech to communicate in person and over the telephone.
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Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
WORKING CONDITIONS
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Work is performed in a clinic, home, community and/or office environment.
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Work involves the potential exposure to hostile situations and infectious diseases.
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Some non-standard work hours may be required.
EQUIPMENT AND TOOLS UTILIZED
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Equipment utilized includes a motor vehicle, personal computer, fax machine, and standard office equipment.
Disaster Service Worker
All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.