Litigation Support Specialist jobs in Virginia Beach, VA

Position Title: Operations Support Specialist

Department: Field Operations

Status: FT Hourly

Reports to: Regional Director of Field Operations

FLSA Status: non-exempt

Why Liberty Tax?

Since 1997, we've excelled as a leading franchisor, aiding countless Americans in refund maximization. Our customers are looking for someone they can trust, a price they can afford, and to either owe less in taxes or get their most significant refund.

Believe in our mission! The Liberty Tax's mission is to be trusted locally and respected nationally as the best choice for professional tax services. In keeping with that mission, we are an organization built on keeping it R.E.A.L- Relational, Excellent, Accountable, and Local.

Our Core values are commitment to community impact, diversity, and employee development, which has contributed to its reputation in the tax preparation industry.

Our Culture

• Celebrations, recognitions, and volunteer opportunities
• Diversity & Inclusion
• Opportunities for career advancement within the company
• Awesome perks, including a fun business-casual environment.
• Training and mentoring programs 
• We serve to make a positive difference in the community to build positive and established relationships and create a healthy and fun work environment.

Position Purpose

Under the leadership of the AVP of Company Stores, the Support Specialist will provide high-class service and operational support for our network of company owned and operated locations, to optimize revenue and profitability within the department.

Position Responsibilities/Duties/Functions/Tasks

• Ensure offices are properly supported to operate efficiently and adhere to compliance processes 
• Responsible for the setup, transfer, disconnection, and maintenance of office utilities and internet
• Tracking leases and coordinating with Landlords, field staff, and vendors to complete maintenance requests 
• Prepare various reports using store metrics 
• Manage billing approvals, payments, and coding
• Manage vendor and supplier relationships and communicating expected deliverables
• Database creation, management, and tracking
• Monitor and track office acquisitions and sales and oversee interdepartmental communications 
• Manage asset control and assist with Help Desk requests 
• Assist with tracking bank deposits
• Other duties as assigned  

Position Qualifications

• Six months experience in office operations such as mail distribution, call monitoring, emails, and scheduling
• Knowledge of data collection to include compiling, tracking, and maintaining data from multiple sources
• Strong verbal and written communication, organizational, interpersonal, and analytic skills 
• Knowledge of utilizing automated information systems to enter, modify, retrieve, and report data 
• Self-motivated and ability to work both independently and within a team 
• Advanced knowledge of Microsoft Excel
• Knowledge of Outlook, PowerPoint, and various other Microsoft Office products 
• Ability to sort and filter large amounts of data to identify discrepancies and other information 
• Able to work across multiple departments to develop and/or refine procedures 

Our Benefits

• United Healthcare: Medical, Dental, Vision, HSA, FSA, and Voluntary life/ AD&D, 401(K) with company match. 
• Paid vacation, holidays, sick days, volunteer paid time, and two floating holidays.
• 100% employer-paid short-term disability and childbirth-related leave.
• Tuition Reimbursement: 
• Tax Prep Benefit: Access the same tax preparation services as our clients at no direct cost to you!
• Additional Benefits: Employee Assistance Program, three free Therapy and Pet insurance
• Employee exclusive discounts on electronics, appliances, fitness membership, groceries, hotels, concerts, car rentals and more

Physical Demands and Work Environment

• Position requires working at a desk at the corporate office for periods of time up to eight hours 
• Position may require lifting to 20lbs 
• Travel up to 25%

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.  While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, or technological developments).

Liberty Tax Service is an equal opportunity employer.