Loan Workout Officer jobs in Temple, TX

Position Overview

Interview loan applicants to produce information; prepare loan request papers; and forward findings, reports, and documents to underwriting. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

Job Functions

• Verify and examine information and accuracy of loan application and closing documents.
• Interview loan applicants to obtain personal and financial data and to assist in completing applications.
• Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
• Answer questions and advise customers regarding loans and transactions.
• Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
• Record applications for loan and credit, loan information, and disbursements of funds, using computers.
• Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
• Present loan and repayment schedules to customers.
• Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
• Check value of customer collateral to be held as loan security.
• Processes customer transactions including but not limited to deposits, withdrawals, teller checks, money orders, loan payments, wire transfers, stop payments, cash advances, and transfers; ensures all necessary information is in place prior to completing the transaction
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payment and the legality of the documents.
• Ensures completion of customer transactions in a timely and courteous manner; provides customers with account balance information and receipts.
• Establishes and maintains customer records and files.
• Performs required maintenance on customer accounts.
• Responds to customer inquiries in a professional and courteous manner.
• Effectively identifies and responds to customers’ needs.
• Reconciles checks and cash in drawer at shift completion.
• Maintains working knowledge of all company products and/or services.
• Follows all credit union policy and procedures.
• Functions as Notary Public for credit union members.
• Prepares reports and correspondence as needed.
• Performs other duties as assigned by supervisor.

Requirements

• Associate’s Degree (or other 2-year degree) or 3 years related experience or equivalent.
• Excellent communication skills
• Professional appearance and demeanor
• Ability to handle multiple projects and meet deadlines
• Commitment to excellence and high standards.
• Strong organizational skills; able to manage priorities and workflow.
• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm.

Skills/Abilities

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Temple, TX 76508: Relocate before starting work (Required)

Work Location: In person