Description

Job Summary:

The Barista Supervisor with assist the Manager with the daily operations of the coffee shop. The Lead will fill in as the point of contact when management or supervisors are not present. Responsible for providing excellent service, food and/or beverage and a fun, clean atmosphere to the Guests according to Brand and Resort Standards and expectations.

Responsible for greeting Guest, and all operations of the coffee shop. Prepares a variety of coffee beverages. Provides excellent product knowledge interacts with Guests in a variety of indoor and outdoor open air locations. Ensures a strong focus on an optimal Guest experience. Creates and maintains an atmosphere that induces guest to make Margaritaville Resort Biloxi their entertainment choice on the Gulf Coast and maintains a high standard of employee relations at all times. Maintains a high quality property appearance at all times. Remains in compliance with all department and company policies and procedures, internal controls and government relations. Welcomes and greets arriving and departing guests. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provide general information while maintaining four-diamond, four-star service to guests. Ensure that the companys Mission Statement and Vision Statement are continuously met.

Job Duties: Daily Operations

As a Barista Lead your responsibilities will include, but are not limited to the following:

• Constant execution of Margaritaville Resort Biloxi standards and policies.
• Take food and drink orders, input into POS system, prepare food/drink and deliever to the guest.
• Ensure a high standard of service efficiency, sanitation, and training.
• Follow all proper cash handling procedures.
• Keep floor clean and free of debris.
• Use and maintain all tools and equipment safely.
• Complete required and ongoing training for the position.
• Assist management in training new Staff Members within department when applicable
• Prioritize and complete all assigned station task, sidework, and station set up for maximum productively and efficiency.
• Complete all opening, running, and closing duties.
• Ensure a harassment-free environment through proper personal conduct.
• Use respectful language with Guests, Staff Members, and Managers at all times.
• Follows established procedures for ideal operational flow at each station.
• Follows inventory stocking guidelines.
• Respond appropriately in emergency situations to avoid danger to self, Staff Members, and Guests; remain calm at all times.
• Notify Manager of low inventory.
• Can get along with co- workers or peers without exhibiting behavioral extremes and (b) respond appropriately to criticism from a supervisor.

Qualities of Candidates

• Strong customer service background.
• Ability to use calming interpersonal skills to solve conflict as necessary.
• Uses oral communication to listen and get clarification and responds to all requests in the best tone.
• Exercises clear and informative written communications; edits for spelling and grammar.
• Ability to build and facilitate a positive team spirit.
• Prioritizes and plans work activities; Uses time efficiently.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Meets productivity standards; Completes work in timely manner; striving to increase productivity.
• Able to manage competing demands, frequent changes, delays or unexpected events.
• Holds punctuality in the highest regard; coming to work consistently and on time.
• Follows instructions, responds to management direction and is able to take responsibility for their own actions.

Qualifications:

• High school diploma or GED.
• 1 to 2 years working as a barista preferred
• Eighteen years of age or older to serve alcoholic beverages.
• Good reading, writing, mathematical and communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision making abilities.
• Health permit/food safety and Alcohol Awareness. Team Member is required to obtain cards individually and provide proof of possession prior to first day of employment subject to local laws and regulations.
• Cash handling skills may be required.
• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.

Physical Requirements:

• On a continuous basis, stand or sit for long periods of time, intermittently twist to reach equipment or supplies, perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• The incumbent should be able to stand continuously for 8 hours.
• Incumbent must be able to communicate clearly. Long hours sometimes may be required. Medium work Exerting up to 50 pounds of force occasionally, and/or 30 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Pushing, pulling and lifting objects from lower to higher position or higher to lower position or moving objects horizontally, from position to position and be able to grasp objects while bending, stooping, standing, sitting or walking.
• Will be required to maintain body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to balance and carry heavy trays of beverages and or food to and from tables.
• Climbing and ascending or descending ladders, stairs and ramps.
• Hearing sounds at normal speaking levels with or without correction with audible alarms sounding.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus both indoors and outdoors.
• May occasional travel for training purposes or other business needs.
• May be required to work, in a changing indoor and outdoor environment, such as bright sunlight, noise, wind, rain, cold, snow, heat, smoke etc.
• Must poses sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, scanners general office equipment and mulita-line telephone.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers, guest, and members.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness.

Qualifications